Service Mapping data that appears on maps
Service instances that are populated using Service Mapping methods are included in maps. Service Mapping provides significant information for mapped service instances (application services) [cmdb_ci_service_discovered] such as relationships and grouping.
Considerations
If Service Mapping is installed and the sn_sm_scoped_app.sa.unified_map.enabled system property is enabled, you can access Unified Map from the Service Mapping workspace. For more information, see Access the Unified Map feature from the Service Mapping Workspace.
If Service Mapping is not installed, only service instances that are populated by CMDB-related methods appear on maps. Unified Map traverses the CMDB hierarchical data both up and down using user-specified levels.