Dealer management

Yokohama Manufacturing
Release
yokohama
ft:locale
en-US
ft:publication_title
Yokohama Manufacturing
ft:clusterId
mftg
bundleId
mftg
workflow
Customer and Industry
  • Manufacturing Commercial Operations
  • Exploring Manufacturing Commercial Operations
  • MCO core features
  • Sales promotion
  • Recall campaign
  • Repair claims
  • Agents workspace
  • Manufacturing Commercial Operations Dealer portal
  • Additional features
  • Configuring Manufacturing Commercial Operations
  • Set up your environment
  • Getting started with Manufacturing Commercial Operations
  • Install Manufacturing Commercial Operations
  • Plugins installed with Manufacturing Commercial Operations
  • Set up additional requirements (optional)
  • Installing Customer Service Management for MCO
  • Configure the Business Portal
  • Install and configure Order Management
  • Install and configure Service Exchange for Providers and Consumers
  • Set up Manufacturing Commercial Operations
  • Create a warranty contract
  • Related list for a warranty contract
  • Create an entitlement
  • Create an asset
  • Create terms and conditions for a contact
  • Create a contact
  • Create a case
  • Create a labor code
  • Configuring product models
  • Modify a product model
  • Configuring assets
  • Create an install base item
  • Related list for an install base item
  • Set up dealer
  • Create an internal business location
  • Create a channel partner
  • Adding and associating company records
  • Adding staff members
  • Add members to an internal business location
  • Add members to an channel partner
  • Assign roles
  • Set up sales promotion
  • Create promotion type
  • Create promotion questionnaire
  • Create an MCO input attribute
  • Create a checklist template
  • Managing case types in Manufacturing Commercial Operations
  • Using Manufacturing Commercial Operations
  • Dealer management
  • Look up by serial number
  • Repair claim for the dealer
  • Submit a repair claim for warranty
  • Submit a repair claim for recall
  • Sales promotion for the dealer
  • Submit a sales promotion single claim
  • Upload a bulk sales promotion claim request
  • Agent management
  • Repair claim
  • Create repair claim
  • View a repair claim case
  • Reviewing and approving repair claims
  • Approve all claims
  • Reject all claims
  • Partially approve a claim
  • Send back a claim
  • Recall management
  • My campaigns
  • Related lists for my campaigns
  • Campaign tasks
  • Corrective actions
  • Identify an impacted asset
  • Recall a campaign phase
  • All campaigns
  • My campaign phases
  • Phase task
  • All campaign phases
  • Sales promotion management
  • My promotions
  • Create a checklist template
  • Related list for my promotions
  • Create an applicable product
  • Create a visibility criteria
  • Create a sales promotion claim case
  • View all promotions
  • Sales promotion claim management
  • Create a sales promotion claim case
  • View sales promotion claim cases
  • Reviewing and approving the sales promotion claims
  • Approve all claims
  • Reject a claims
  • Partially approve a claims
  • Additional workflows
  • Customer Service Management for MCO
  • Sales Customer Relationship Management for Manufacturing Commercial Operations
  • Using the Business Portal in Manufacturing Commercial Operations
  • Create an order
  • View an order
  • Create an invoice case
  • Service Exchange for Providers
  • Service Exchange for Consumers
  • Manufacturing Commercial Operations reference
  • Components installed with Manufacturing Commercial Operations Core
  • Data model of Manufacturing Commercial Operations
  • Dealer portal
  • Dealer tables
  • Sales Promotion Campaign claims
  • Sales Promotion Campaign Claim tables
  • Recall campaign data model
  • Repair claims tables
  • Recall campaign data model
  • Recall campaign tables
  • Contract form
  • Entitlement form
  • Case form
  • Install based item form
  • Internal business location form
  • MCO input attributes
  • My promotions form
  • All promotion form
  • Claim details form
  • Repair claim form
  • Channel partner form
  • Sales promotion bulk upload form
  • Recall campaign form
  • Corrective action form
  • Campaign tasks form
  • Recall campaign phases form
  • Phase task form
  • Domain separation for Manufacturing Commercial Operations
  • Components installed with other product applications

Dealer management

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • The dealer portal enables you to manage the repair, recall, and sales promotion claims.

    Tasks Description
    Look up an asset or claim by its serial number View asset or claim details.
    Repair claim for the dealer Submit a repair claim for warranty and recall.
    Sales promotion for the dealer Submit a sales promotion claim.
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