Combined MCP Server Console release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 5 minutes to read
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    Summary of Combined MCP Server Console release notes for upgrades from Zurich to Australia

    This consolidated release notes document guides ServiceNow customers through the MCP Server Console upgrades from Zurich to Australia releases. It provides a unified view of new features, changes, deprecations, and important upgrade considerations across these versions to assist in planning and executing the upgrade effectively.

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    The MCP Server Console integrates with ServiceNow’s AI Platform and supports creating and managing tools that interact with MCP clients for various workflows such as HR and IT.

    New Features

    • AI Platform Licensing Tiers: Australia introduces three AI licensing tiers—Foundation, Advanced, and Prime—offering scaled AI agent capabilities from delivering insights to autonomous action and custom skill creation.
    • Tool Creation Enhancements: From version 1.2 onward, tools can be created not only from Now Assist skills but also from additional sources including Knowledge graphs, Subflows, Actions, REST APIs, and scripted REST APIs. This expands integration and automation options within MCP Server Console.
    • Quickstart Server: Available since version 1.0, the preconfigured Quickstart Server enables rapid connection with ServiceNow instances and provides tools for incident and case record lookup and summarization, accelerating initial setup and testing.

    Key Functional Capabilities

    • MCP Server Console Creation: Administrators can create multiple MCP Server Console servers tailored to specific use cases or client needs.
    • OAuth 2.0 Integration: OAuth inbound integration supports secure authentication for MCP clients connecting to MCP Server Console servers, with OAuth Client registration embedded directly within the MCP Server Console wizard to streamline setup.
    • Annotations Configuration: Administrators can configure annotations across all supported tool types to enforce permission policies as per MCP specifications, ensuring compliance and security when tools are consumed by clients like Claude.
    • Third-party Identity Provider Support: Integration with external identity providers (IDPs) is supported to authenticate users through third-party systems, enhancing security and flexibility.
    • Interactive MCP Apps: Capability to create MCP apps that manage interactive interfaces for tools, improving user engagement and operability within MCP clients.

    Upgrade Preparation and Activation

    Before upgrading to Australia, customers should review and complete pre- and post-upgrade tasks as outlined. MCP Server Console activation requires enabling a Now Assist application and installing relevant plugins such as the Generative AI Controller.

    Changes, Removals, and Deprecations

    No updates, feature removals, or deprecations were noted between the Zurich and Australia releases, indicating stability and continuity in MCP Server Console features during this upgrade.

    Additional Considerations

    • No changes to browser requirements, accessibility, or localization considerations were reported from Zurich to Australia.
    • Highlights include embedded OAuth Client registration in the server console wizard and enhanced annotation management, improving administrative efficiency and security compliance.

    What Customers Can Expect

    Upgrading to Australia equips ServiceNow customers with expanded AI capabilities through tiered licensing, richer tool integration options, and streamlined server and authentication setup processes. These enhancements enable more sophisticated automation and interaction workflows while maintaining security and compliance standards. The consolidated release notes provide a clear path for upgrade readiness, minimizing disruption and maximizing the value of MCP Server Console within your ServiceNow environment.

    Consolidated page of all release notes for MCP Server Console from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family MCP Server Console release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading MCP Server Console to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for MCP Server Console.

    Release Release notes

    Zurich

    [Placeholder link text to key bundle-platai.ai-native-sku-overview]
    The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:
    • Foundation: AI agents and skills to deliver insights
    • Advanced: AI agents and skills to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI agents and skills, and create your own
    Version 1.3
    Create tools from additional capabilities for use with ServiceNow MCP clients
    With this release, you can now create tools from additional categories like, Knowledge graphs, Subflow, Action, and REST APIs and Now Assist skills.
    Version 1.2
    Create tools from additional capabilities for use with ServiceNow MCP clients
    With this release, Moveworks is shipping a Moveworks Quickstart Server. This server allows users to pilot access to upcoming capabilities like Knowledge graph, Subflow, Action, and scripted REST APIs for use with Moveworks MCP client, and ServiceNow Model Context Protocol Client application. These tools can only be added to Moveworks Quickstart Server.
    Version 1.0
    Get started with the preconfigured Quickstart Server
    Learn about MCP Server Console and connecting MCP Server Console clients to a ServiceNow instance with the preconfigured Quickstart Server. The Quickstart Server includes tools for looking up and summarizing incident and case records.
    Create MCP servers
    Create MCP Server Console servers that expose different tools for different use cases, such as for HR or IT workflows, or for different MCP Server Console clients.
    Create tools from Now Assist skills
    Create tools for MCP Server Console servers from Now Assist skills and configure which fields are exposed as tool inputs.
    Connect to MCP clients using an OAuth inbound integration
    Create an OAuth inbound integration to use when configuring MCP Server Console clients to connect to an MCP Server Console server.

    Australia

    ServiceNow product tiers
    The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:
    • Foundation: AI agents and skills to deliver insights
    • Advanced: AI agents and skills to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI agents and skills, and create your own
    Version 1.3
    Create tools from additional capabilities for use with ServiceNow MCP clients
    With this release, you can now create tools from additional categories like, Subflow, Action, REST APIs, Knowledge graphs and Now Assist skills.

    Changes

    Between your current release family and Australia, some changes were made to existing MCP Server Console features.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Removed

    Between your current release family and Australia, some MCP Server Console features or functionality were removed.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Deprecations

    Between your current release family and Australia, some MCP Server Console features or functionality were deprecated.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Activation information

    Review information on how to activate MCP Server Console.

    Release Release notes

    Zurich

    MCP Server Console is available with activation of a Now Assist application. For more information, see Installing Generative AI Controller and Install plugins for ServiceNow Otto.

    Australia

    MCP Server Console is available with activation of a Now Assist application. For more information, see Installing Generative AI Controller and Install plugins for ServiceNow Otto.

    Additional requirements

    If any additional requirements were introduced or changed for MCP Server Console we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for MCP Server Console we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Accessibility information

    Review details on accessibility information for MCP Server Console, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Localization information

    If there are specific localization considerations for MCP Server Console we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for MCP Server Console we have noted them here.

    Release Release notes

    Zurich

    • Unify the MCP Server creation process by embedding OAuth Client registration directly within the MCP Server Console wizard. This eliminates the need for users to switch contexts between multiple consoles.
    • Enable administrators to configure annotations across all supported tool types. Annotations will be included in the tools/list response per MCP specification, allowing MCP clients like Claude to apply correct permission policies.
    • Get started with the preconfigured Quickstart Server for looking up and summarizing incident and case records.
    • Create MCP apps to implement and manage interactive interfaces for your tools that can be displayed by MCP clients.
    • Integrate third-party identity provider (IDP) with MCP server to support users authentication through a third-party (IDP).
    • Create MCP Server Console servers and tools based on various categories including Now Assist skills for different use cases.
    • Connect to any MCP Server Console client using OAuth 2.0 authentication.

    See MCP Server for more information.

    Australia

    • Unify the MCP Server creation process by embedding OAuth Client registration directly within the MCP Server Console wizard. This eliminates the need for users to switch contexts between multiple consoles.
    • Enable administrators to configure annotations across all supported tool types. Annotations will be included in the tools/list response per MCP specification, allowing MCP clients like Claude to apply correct permission policies.
    • Get started with the preconfigured Quickstart Server for looking up and summarizing incident and case records.
    • Create MCP apps to implement and manage interactive interfaces for your tools that can be displayed by MCP clients.
    • Integrate third-party identity provider (IDP) with MCP server to support users authentication through a third-party (IDP).
    • Create MCP Server Console servers and tools based on various categories including Now Assist skills for different use cases.
    • Connect to any MCP Server Console client using OAuth 2.0 authentication.

    See MCP Server for more information.