---
sourceDocument: Yokohama Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/financial-services-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Intelligent Servicing for Fraud

# Intelligent Servicing for Fraud {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With ServiceNow®
Intelligent Servicing for Fraud, you can create cases for suspicious fraud alerts from
an alert detection system, a fraud case reported by a customer, or an external source such as a
law enforcement agency or a regulator.

## Request apps on the Store {#intelligent-servicing-for-fraud-landing-page__section_vyf_tbn_f4b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#intelligent-servicing-for-fraud-landing-page__inline-send-to-store}

## Get started {#intelligent-servicing-for-fraud-landing-page__section_ix3_4gn_kmb}

|-|-|-|
| [Explore Learn about concepts and features.](https://www.servicenow.com/docs/dd57FzL3tPe3pIdoLIRXxw "By using the Intelligent Servicing for Fraud application, you can review the alert details that are flagged by external systems, review the cases that are reported by customers, investigate the alert cases that are reported by customers, and move the case to a final case disposition.") | [Configure Configure environments, tools, and user access.](https://www.servicenow.com/docs/lBMGHCh~bUJ9_~SkF6qF9w "You can set up your implementation for the Intelligent Servicing for Fraud application by installing the application, importing financial services data, and reviewing and configuring the components that are installed with the application.") | [Use Submit and manage service requests.](https://www.servicenow.com/docs/F7lSr6nIU3AN8E1XmkeyvQ "Learn how fraud agents and managers use the Intelligent Servicing for Fraud application to initiate, investigate, and resolve fraud cases.") |
| [Analytics and reporting Coordinate work and improve processes with a preconfigured dashboard.](https://www.servicenow.com/docs/JQfXVIozUS4b2zc34kIUYg "Intelligent Servicing for Fraud contains a preconfigured dashboard with actionable data visualizations that can help your organization improve your business processes and quantify the value of self-service.") | [Process Mining Visualize the process and identify the improvement opportunities.](https://www.servicenow.com/docs/2~_aNpWDS9SEo~F8qUIXNg "The Financial Services Operations Process Mining Content Pack has preconfigured Process Mining models for Financial Services Operations processes that help analysts and process owners analyze how effective their business processes are.") | [Reference Get details about components such as fields, tables, and properties.](https://www.servicenow.com/docs/4oGoSSAEuooVRmc_HHRAuA "Several types of components are installed with the activation of the Intelligent Servicing for Fraud (sn_bom_fraud) plugin, including tables, user roles, and scheduled jobs.") |
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