---
sourceDocument: Yokohama Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/financial-services-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Closing a dispute case

# Closing a dispute case {#ariaid-title1}

* Release version: Yokohama
* 
* Updated February 28, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After you close a transaction in the playbook, the case is set to the Closure
state.  
The dispute agent finalizes disputed transactions and moves them to closure. This process involves filling in closure details for the case and handling any necessary card reissuance in fraud cases.{#closing-a-dispute-case__table_idt_fnz_m2c__entry__2}

| Activity | Description |
|-|-|
| Closure details for the case | Fill in the necessary closure details and close the case. |
| Block and reissue card | For fraud-related disputes, block and reissue the card before closing the case. |
[Table 1. Closure activities]

{#closing-a-dispute-case__table_idt_fnz_m2c}