---
sourceDocument: Yokohama Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/financial-services-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Report fraud

# Report fraud {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 3, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Report potential fraud on a transaction to a card network. If the dispute category is Fraud, the Report fraud activity is displayed for a transaction.

## Before you begin

Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector{#report-fraud__dispute-agent-connector-role-prereq-reuse}

## Procedure

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![List icon.]()).
3. In the Lists tab under Card disputes service cases, open the case list.
4. In the list, select which case you want to work on.  
   If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
5. Select the Playbook tab.
6. In the transaction level of the playbook Processing tab, select the transaction ID.
7. The Investigate stage is initiated for the transaction.
8. Select the Report fraud activity.
9. Review the dispute amount and financial transaction for fraud reporting.
10. **Optional:** In the  Remarks field, enter any comments.
11. Select Close task.
{#report-fraud__steps_yqc_q15_n2c}

## Result

Depending on the policy rule, the task moves to the next activity. The following activities are displayed based on the policy rule.{#report-fraud__table_vgg_1bv_n2c__entry__2}

| Policy rule | Activity displayed |
|-|-|
| Immediate Provisional Credit | [Issue provisional credit](https://www.servicenow.com/docs/OPMGP3DIlxmbw9JqIqOGxg "Initiate temporary provisional credit to the card holder during the Investigation stage based on the amount being disputed and the policy for the credit.") |
| Immediate Final Credit | [Set recovery option](https://www.servicenow.com/docs/bpTchx_8uCsCnYMf9gMnug "Determine whether to initiate a chargeback for a transaction, where the cardholder has not yet received the final credit, ensuring that the recovery process aligns with established guidelines.") |
| No Credit | [Review participating merchant alerts](https://www.servicenow.com/docs/CASBr35DUMKTPSCmIOFaUA "Alert the merchant about a card transaction dispute.") |
| Deny | Case is denied |
[Table 1. Policy rules]

{#report-fraud__table_vgg_1bv_n2c}

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