| Customer Service Management
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The Customer Service Management provides service and support to external customers. Customers can communicate and receive support through the web, email, chat, telephone, and social media. |
| Order to cash operations |
Order to cash operations for Manufacturing Commercial Operations streamlines the lead-to-cash cycle. This feature enables manufacturers to:
- Launch complex products and services with configurable catalogs.
- Manage leads & opportunities from start to finish and map customer needs to the best offers.
- Configure and price quotes and convert to orders to speed up revenue.
- Automate order fulfillment across front, middle, and back-office teams.
- Manage post-sale changes, upgrades, and renewals.
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| Channel Support Operations |
Channel Support Operations for Manufacturing Commercial Operations enables:
- Automate after-sales support processes (for example, product & service issues, warranty claims, recalls)
- Save costs by resolving poor quality, non-conformance, and warranty issues
- Provide tech support agents with a 360° view of customers, products, entitlements, and channels
- Increase deflection with tailored self-service portal and workspace
- Improve OEM-channel collaboration with proactive communications and automated channel workflows (for example, vehicle handover, service delivery)
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