---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Extended capabilities

# Extended capabilities {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Manufacturing Commercial Operations supports additional features to enhance the product capabilities.
{#additional-features__table_th4_3qk_fgc__entry__2}{#additional-features__entry_ud4_tjw_fgc}

| Feature | Description |
|-|-|
| Customer Service Management | The Customer Service Management provides service and support to external customers. Customers can communicate and receive support through the web, email, chat, telephone, and social media. |
| Order to cash operations | Order to cash operations for Manufacturing Commercial Operations streamlines the lead-to-cash cycle. This feature enables manufacturers to: * Launch complex products and services with configurable catalogs. * Manage leads \& opportunities from start to finish and map customer needs to the best offers. * Configure and price quotes and convert to orders to speed up revenue. * Automate order fulfillment across front, middle, and back-office teams. * Manage post-sale changes, upgrades, and renewals. {#additional-features__ul_vl1_4c1_hdc} |
| Channel Support Operations | Channel Support Operations for Manufacturing Commercial Operations enables: * Automate after-sales support processes (for example, product \& service issues, warranty claims, recalls) * Save costs by resolving poor quality, non-conformance, and warranty issues * Provide tech support agents with a 360° view of customers, products, entitlements, and channels * Increase deflection with tailored self-service portal and workspace * Improve OEM-channel collaboration with proactive communications and automated channel workflows (for example, vehicle handover, service delivery) {#additional-features__ul_ek1_gb1_hdc} |
[Table 1. Additional feature list]

{#additional-features__table_th4_3qk_fgc}
**Related topics**   

* [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
* [Order management](https://www.servicenow.com/docs/access?context=explore-order-management&version=australia&pubname=australia-order-management&ft:locale=en-US)