---
sourceDocument: Brazil Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Plugins

# Plugins installed with Manufacturing Commercial Operations {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
With the ServiceNow®
Manufacturing Commercial Operations main plugin, you can install all the dependent plugins that a customer is entitled to with Manufacturing Commercial Operations.

Install the Manufacturing Commercial Operations applications in the following order. All required supporting components are included and install automatically with each application.
{#manufacturing-commercial-operations-plugins__table_z2l_q52_s2c__entry__3}

| Feature | Plugins | Description |
|-|-|-|
| Warranty Claims | Manufacturing labor common \[sn_labr_cmn\] | Manage all the entities related to labor management within MCO. |
| Manufacturing Common | Manufacturing Core \[sn_mfg_cmn\] | Manage and maintain common components for MCO. |
| Manufacturing Dealer Common | Manufacturing dealer management \[sn_dealer_mgmt\] | Manage all the entities related to dealer management within MCO. |
| Claim Common | Common Claim \[sn_claim_cmn\] | Manage all entities related to Base Claims within MCO. |
| Anomaly Detection Rule | Anomaly Detection Rule \[sn_anomaly-detection\] | Automatically flags suspicious warranty claims before they are approved and reimbursed by identifying duplicate submissions, mismatched parts, reused images, and unusual claim patterns. |
| Manufacturing Repair Claim Management | Manufacturing repair claim management \[sn_repr_claim_mgmt\] | Manage all the entities and flows related to Repair Claims within MCO. |
| Manufacturing Repair Claim Management Advanced | Manufacturing repair claim management advanced \[sn_rep_clm_mgt_adv\] | Provides playbook experience and manage workflows and all major functionalities related to Repair Claims within MCO. |
| Manufacturing Recall Claim Management | Manufacturing recall claim management \[sn_rcl_claim_mgmt\] | Manage all entities and flows related to Recall Campaigns and Claims within MCO. |
| Manufacturing Sales Promotion Management | Sales promotion management \[sn_sales_prm_mgmt\] | Manage all the entities and flows related to sales promotion within MCO. |
| Manufacturing Sales Promotion Management Advanced | Sales promotion claim management advanced \[sn_sls_prm_clm_adv\] | Provides playbook experience and manages workflows and all major functionalities related to Sales Promotion Claims within MCO. |
| Integrations for Manufacturing Commercial Operations | Integrations for Manufacturing Commercial Operations \[sn_mco_integ\] | Provides integration functionality for all features. |
| Manufacturing Quality Management | Manufacturing Quality Management \[sn_mfg_qm\] | Helps to identify product issues, create quality investigations to perform root cause analysis, and implement corrective and preventive actions (CAPA) to resolve issues and prevent recurrence. |
| Remediation Core | Remediation Core \[sn_rm_core\] | Enables organizations to systematically identify root causes, plan and execute remediation actions, and track the cost of poor quality (CoPQ) to enhance improved accountability, efficiency, and continuous improvement. |
| Manufacturing Gen AI | Now Assist for Manufacturing Commercial Operations (MCO) \[sn_mfg_gen_ai\] | Now Assist for Manufacturing Commercial Operations (MCO) brings ServiceNow's agentic AI capabilities to purpose-built manufacturing workflows. |
[Table 1. Manufacturing Commercial Operations Plugins]

{#manufacturing-commercial-operations-plugins__table_z2l_q52_s2c}

## Extended setup {#manufacturing-commercial-operations-plugins__section_kyn_ptw_vjc}

You can setup the additional configurations to active Customer Service Management and Order to cash operations capabilities.{#manufacturing-commercial-operations-plugins__id_vhs_hxl_bgc__entry__3}

| Applications | Tasks | Description |
|-|-|-|
| Customer Service Management | * [Create an internal organization](https://www.servicenow.com/docs/access?context=create-internal-business-location&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US) * [Add staff members to an internal organization](https://www.servicenow.com/docs/access?context=add-user-internal-bus-location&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US) * [Assign responsibilities](https://www.servicenow.com/docs/access?context=csm-assign-responsibilities&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US) | Customer Service Management capabilities for Manufacturing Commercial Operations are automatically installed with the MCO plugins. |
| Order Management | * [Configuring Order Management](https://www.servicenow.com/docs/access?context=order-mgt-configuring&version=brazil&pubname=brazil-order-management&ft:locale=en-US) * [Configuring product offerings and catalogs](https://www.servicenow.com/docs/access?context=som-managing-product-catalogs&version=brazil&pubname=brazil-order-management&ft:locale=en-US) * [Configuring product pricing with Pricing Management application](https://www.servicenow.com/docs/access?context=som-managing-product-pricing&version=brazil&pubname=brazil-order-management&ft:locale=en-US) | Order Management capabilities for Manufacturing Commercial Operations are automatically installed with MCO plugins. |
[ ]

{#manufacturing-commercial-operations-plugins__id_vhs_hxl_bgc}