---
sourceDocument: Brazil Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# MCO workspace

# Using MCO workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The workspace portal or the agent workspace enables the OEM or the manufacturers to create, view, and approve claims.
{#mco-agent-management__table_ppy_xcr_tfc__entry__2}

| Tasks | Description |
|-|-|
| [Repair claim](https://www.servicenow.com/docs/VBH2UnllxpBKLAV_E8OdEw "The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.") | The OEM can create, view, and approve repair claims. |
| [Sales promotion management](https://www.servicenow.com/docs/Ao3xdUzEGRBzYOUkqO3NXQ "The Agent workspace enables the OEMs to create the promotion campaign for a specific set of customers.") | The OEM can create sales promotion for the customers based on the required criteria. |
| [Sales promotion claim management](https://www.servicenow.com/docs/qzQVBU2V57xgWMCIhKKnMg "A sales promotion claim case tracks a promotional claim from creation through approval.") | The OEM can create, view, and approve sales promotion claims. |
| [Pre-authorization requests](https://www.servicenow.com/docs/5Tx2McWuD1Ro8k2_V90BeQ "Dealer Service advisors submit pre-authorization requests to verify warranty or service contract coverage for parts or charges. The Warranty Specialist reviews and either approves, rejects, returns, or partially approves the request. Approved requests are used by advisors to create repair claims or link them to relevant jobs.") | The OEM can create, view, and approve pre-authorization request. |
| [Product non-conformance](https://www.servicenow.com/docs/S9K1qY3UPoYQf8zh6A9hcQ "The Agents workspace enables you to create and view product non-conformance cases.") | The OEM can create and view product non-conformance cases. |
| [Product quality investigation](https://www.servicenow.com/docs/rI0udp2P4Xes6Yc8QkYODA "The Agents workspace enables you to create and view product quality investigation cases.") | The OEM can create and view product quality investigation cases. |
| [Remediation action plans](https://www.servicenow.com/docs/41YyByGuPUZhMqARUF1JWg "The Agents workspace enables you to create and view remediation action plans.") | The OEM can create and view remediation action plans. |
[ ]

{#mco-agent-management__table_ppy_xcr_tfc}
* **[Repair claim](https://www.servicenow.com/docs/VBH2UnllxpBKLAV_E8OdEw)**   
  The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.
* **[Recall management](https://www.servicenow.com/docs/PonhvCjU48JGKUYiDZI4yA)**   
  Recall management enables the OEMs to identify and remove or replace the faulty products sold to the customers.
* **[Sales promotion](https://www.servicenow.com/docs/0Fwmf9M3K637LcCvs7qtNQ)**   
  Sales Promotion Management enables manufacturers to create, manage, and track promotional programs across their dealer and distributor networks. Use it to configure promotion types, define eligibility criteria, and set discount structures. Integration with dealer operations ensures promotions are visible and claimable at the point of sale.
* **[Pre-authorization requests](https://www.servicenow.com/docs/5Tx2McWuD1Ro8k2_V90BeQ)**   
  Dealer Service advisors submit pre-authorization requests to verify warranty or service contract coverage for parts or charges. The Warranty Specialist reviews and either approves, rejects, returns, or partially approves the request. Approved requests are used by advisors to create repair claims or link them to relevant jobs.
* **[Product non-conformance](https://www.servicenow.com/docs/S9K1qY3UPoYQf8zh6A9hcQ)**   
  The Agents workspace enables you to create and view product non-conformance cases.
* **[Product quality investigation](https://www.servicenow.com/docs/rI0udp2P4Xes6Yc8QkYODA)**   
  The Agents workspace enables you to create and view product quality investigation cases.
* **[Remediation action plans](https://www.servicenow.com/docs/41YyByGuPUZhMqARUF1JWg)**   
  The Agents workspace enables you to create and view remediation action plans.