---
sourceDocument: Brazil Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Reviewing and approving the sales promotion claims

# Reviewing and approving the sales promotion claims {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Agents workspace enables a claims agent to review and approve the sales promotion claims submitted by the dealer.  
Note:  
Review and approve activity is visible to the claims agent. All other activities are performed by the dealer sales agent.
* **[Approve all claims](https://www.servicenow.com/docs/KbGQU4eD0hO8O~Cnu4Jouw)**   
  As an OEM claims agent, approve all the claim request raised by the dealer.
* **[Reject a claims](https://www.servicenow.com/docs/7KuGxzJxq1h~pgQiBmrfHg)**   
  Reject a claims that was raised by the dealer.
* **[Partially approve a claims](https://www.servicenow.com/docs/DuOHODoSBjRf_~A0aYozYA)**   
  Partially approve a sales promotion claim by updating the approved amount, which is less than the claimed amount.