---
sourceDocument: Brazil Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create an effectiveness goal

# Create an effectiveness goal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an effectiveness goal from a remediation action or remediation action plan to track the outcome of a fix instead of closing the action without measuring its result.

## Before you begin

Role required: admin or sn_mfg_qm.product_quality_investigation_member or sn_mfg_qm.product_non_conformance_case_resolver

## About this task

You can create an effectiveness goal from a remediation action, such as a containment, correction, corrective, or preventive action, or from a remediation action plan.

## Procedure

1. Navigate to WorkspacesCRM WorkspaceListProduct Quality Investigation.
2. Open the remediation action or remediation action plan record that you want to measure.  
   * On a remediation action plan: visible while the plan is Draft, Pending review, Approved, Rejected, or In progress.
   * On a remediation action: visible while the action is New, In progress, In review, or Review complete.
3. Select Create effectiveness goal.  
   Note:  
   It is visible only while the source record is in a non-closed state.  
   The system creates an effectiveness goal record that extends the Goals framework table.
4. On the effectiveness goal form, fill in the [Effectiveness goal form](https://www.servicenow.com/docs/tSjZX4DmKDjECZJscBF0FQ "The effectiveness goal form captures the fields used to track and measure a remediation action or action plan's outcome against defined targets.") fields.
5. To add a sub-goal, select New under the Supporting Goal related list.  
   The parent goal field auto-populates with the effectiveness goal you're working from.
6. Select Qualitative Targets and add qualitative targets.  
   The unit of measure you select on a target determines whether the target displays under the qualitative.
7. Select Quantitative Targets and add quantitative targets.  
   The unit of measure you select on a target determines whether the target displays under the quantitative.
8. Select Save.  
   The effectiveness goal can be linked to additional remediation actions. Multiple actions can share a single effectiveness goal through the many-to-many relationship between actions and effectiveness goals.
* **[Create a qualitative target](https://www.servicenow.com/docs/__3zPE7nFGJkppaP1n9vTg)**   
  Create a qualitative target for an effectiveness record to define and track non-numeric success criteria for a product quality investigation.
* **[Create a quantitative target](https://www.servicenow.com/docs/sAXtLa9NhRh7ZDuJwDS9qQ)**   
  Create a quantitative target to define measurable numeric criteria for an effectiveness goal in a product quality investigation.
* **[Supporting goals](https://www.servicenow.com/docs/h0tqESqTwP3Go4roFF782A)**   

*[\>]: and then