---
sourceDocument: Brazil Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create a product quality investigation

# Create a product quality investigation {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a product quality investigation to document and track a reported product issue.

## Before you begin

Role required: admin

## Procedure

1. Navigate to WorkspacesCRM WorkspaceListProduct Quality Investigation.
2. Select New.
3. On the Product Quality Investigation form, fill in the fields.  
   For a description of the field values, see [Product quality investigation form](https://www.servicenow.com/docs/Pg4REqUgLdedpHtGF9PR2w "The PQI form enables you to add the investigation details.").
4. Select Save.
5. Select Summarize on the investigation record.  
   The system generates a high-level summary and a detailed report summary at the same time. The detailed summary appears in the report section. This summary remains available even after you close the investigation.
* **[Create a product quality investigation](https://www.servicenow.com/docs/IETQxf8JeAJl2kFLTGp5Gw)**   
  Create a non-conformance case task report for products that had an issue.
* **[Create a stakeholder](https://www.servicenow.com/docs/h24oda_Ut6~W5hhzXeptDQ)**   
  Add a person who is involved in the product quality investigation as a stakeholder.
* **[Add impacted assets](https://www.servicenow.com/docs/afK~JqvmBAbI3UdZOOyRZA)**   
  Add assets affected by a product quality issue to a Product Quality Investigation record, either individually or by bulk import.
* **[Create a corrective action](https://www.servicenow.com/docs/mSzfvJNZTiWR82NgBc5jLg)**   
  Create a corrective action for the quality investigation case.
* **[Create a preventive action](https://www.servicenow.com/docs/m7Hy_5k7iDsqSOVFOkl8pg)**   
  Create a preventive action for product quality issue case.
* **[Create an effectiveness goal](https://www.servicenow.com/docs/TL0ttpdQWnOjVsiiVLYhVQ)**   
  Create an effectiveness goal from a remediation action or remediation action plan to track the outcome of a fix instead of closing the action without measuring its result.

**Related tasks**   

* [Create a product quality investigation](https://www.servicenow.com/docs/IETQxf8JeAJl2kFLTGp5Gw "Create a non-conformance case task report for products that had an issue.")
* [Create a stakeholder](https://www.servicenow.com/docs/h24oda_Ut6~W5hhzXeptDQ "Add a person who is involved in the product quality investigation as a stakeholder.")
* [Add impacted assets](https://www.servicenow.com/docs/afK~JqvmBAbI3UdZOOyRZA "Add assets affected by a product quality issue to a Product Quality Investigation record, either individually or by bulk import.")
* [Create a corrective action](https://www.servicenow.com/docs/mSzfvJNZTiWR82NgBc5jLg "Create a corrective action for the quality investigation case.")
* [Create a preventive action](https://www.servicenow.com/docs/m7Hy_5k7iDsqSOVFOkl8pg "Create a preventive action for product quality issue case.")
* [Create an effectiveness goal](https://www.servicenow.com/docs/TL0ttpdQWnOjVsiiVLYhVQ "Create an effectiveness goal from a remediation action or remediation action plan to track the outcome of a fix instead of closing the action without measuring its result.")
* [Schedule a meeting](https://www.servicenow.com/docs/MJIefky4BVWNirG~f0K4AA "Schedule a meeting from PNCC to coordinate follow-up actions with relevant stakeholders.")  
**Related reference**   

* [Notes form](https://www.servicenow.com/docs/WeylzYzTetcViHKNG_AgoQ "Notes form enables you to add the watch list details.")

*[\>]: and then