FSM integration

  • Release version: Australia
  • Updated April 15, 2026
  • 1 minute to read

    • Quality Issue Management (QIM) integrates with Field Service Management (FSM) to support quality actions that require on-site intervention. NC and QI records that require field verification, containment, or corrective repair can trigger a FSM work order directly from within QIM.

    Key capabilities:

    • Create FSM work orders from NC and QI action plans, including containment and correction actions
    • View FSM specific fields within the correction and containment action forms in QIM
    • Monitor real-time FSM work order status from the QIM record
    • View field progress and completion details without leaving QIM
    • Avoid premature closure of QIM records when linked FSM work orders are incomplete

    Use this integration when a quality issue requires physical on-site activity to resolve. Examples include field inspections to confirm a defect, containment actions at a customer or production site, and corrective repair or replacement work performed by field technicians.