FSM integration

  • Release version: Australia
  • Updated April 15, 2026
  • 1 minute to read

    • Quality Issue Management (QIM) integrates with Field Service Management (FSM) to support quality actions that require on-site intervention. When a Non-Conformance (NC) or Quality Investigation (QI) record identifies a need for field verification, containment, or corrective repair, you can create an FSM work order directly from within QIM without switching applications.

    Key capabilities:

    • Create FSM work orders from NC and QI action plans, including containment and correction actions
    • View FSM specific fields within the correction and containment action forms in QIM
    • Monitor real-time FSM work order status from the QIM record
    • View field progress and completion details without leaving QIM
    • Avoid premature closure of QIM records when linked FSM work orders are incomplete

    Use this integration when a quality issue requires physical on-site activity to resolve — for example, when a non-conformance requires a field inspection to confirm the defect, when containment actions must be carried out at a customer or production site, or when corrective actions involve repair or replacement work that field technicians perform.