---
sourceDocument: Brazil Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# ServiceNow Otto skills

# ServiceNow Otto skills for Manufacturing Commercial Operations {#ariaid-title1}

Release version: Brazil  
Updated October 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review the generative AI skills available for Manufacturing Commercial Operations, what each one does, and where to use it.

The following skills are available for Manufacturing Commercial Operations. Skills are generated on the record page and, where activated, in the ServiceNow Otto panel.
{#mco-otto-skills__table_kdr_vsr_tkc__entry__3}

| Skill | What it does | Reference |
|-|-|-|
| Recall corrective actions | Helps warranty reviewers understand fraud and pricing check results with clear findings, per-charge reasoning, and next-step guidance. | [Create recall corrective actions using ServiceNow Otto for MCO](https://www.servicenow.com/docs/RTX2PyxUbIJPSm5vU_I2Fw "Create recall corrective actions AI agent extracts the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges.") |
| Summarize fraudulent claim detection | Identifies fraudulent warranty claims by detecting duplicate or similar claims, reused dealer images, mismatched or incomplete supporting documents, inconsistent usage data, and abnormal spikes in claim volume. | [Summarize fraudulent claim detection using agents](https://www.servicenow.com/docs/mlYrrPfLOwfQjiL677eErg "Automatically detect fraudulent claims by identifying duplicates, similar claim patterns, reused dealer images, mismatched or incomplete supporting documents, usage inconsistencies, and abnormal claim spikes.") |
| Quality case summarization | Generates short and detailed summaries of quality cases. Summaries capture root cause, corrective and containment actions, their effectiveness, and deadline compliance. | [Resolve a product non-conformance case playbook](https://www.servicenow.com/docs/T9Hw0TdY5QO6jNE8IsYYSg "Use the guided product non-conformance case playbook to create a case, apply corrections, manage batch containment, and close the case with a resolution.") |
| Recommend quality assignment and actions | Finds similar resolved quality issues and uses them to recommend the right owner, corrective actions, and containment steps for a new issue. | [Resolve a product non-conformance case playbook](https://www.servicenow.com/docs/T9Hw0TdY5QO6jNE8IsYYSg "Use the guided product non-conformance case playbook to create a case, apply corrections, manage batch containment, and close the case with a resolution.") |
[Table 1. Otto skills for MCO]

{#mco-otto-skills__table_kdr_vsr_tkc}