---
sourceDocument: Brazil Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create a preventive action

# Create a preventive action {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a preventive action for product quality issue case.

## Before you begin

Role required: admin

## Procedure

1. Navigate to WorkspacesCRM WorkspaceListProduct Quality InvestigationPreventive Action.
2. Select New.
3. On the Preventive Action form, fill in the fields.  
   For a description of the field values, see [Preventive action form](https://www.servicenow.com/docs/r3sTv~byuB8Okz8Z0C_xQw "The preventive action form captures the remediation plan, cost, priority, and status details for a quality issue (QI).").
4. Select Save.
{#mco-preventive-action__steps_u5t_mw3_xhc}
**Related tasks**   

* [Create a CoPQ expense line](https://www.servicenow.com/docs/hlrUajPpvREgY4PorOb4IQ "Create CoPQ (Cost of Poor Quality) expense line enables you to capture the actual costs incurred due to poor quality. These costs include rework, scrap, warranty claims, or customer returns.")
* [Impacted asset action](https://www.servicenow.com/docs/PvO1vZm1HM4LrJXrVG3zKA "Create the list of assets that are impacted under non-conformance cases.")

*[\>]: and then