---
sourceDocument: Brazil Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Quality issue management data model

# Quality issue management data model {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The quality issue management (QIM) framework helps original equipment manufacturers (OEMs) centralize non-conformance data and act on root
causes.

The QIM brings together quality data, workflows, and stakeholders into a single system of record. This approach centralizes visibility into issue
status, tracks resolution progress, assigns accountability for corrective actions, and supports continuous improvement efforts.  
The QIM involves the following tasks:

* Issue detection and logging
* Root cause analysis
* Corrective and preventive actions (CAPA)
* Outcome monitoring
* Documentation
{#mco-quality-issue-management-data-model__ul_u1m_sbd_whc}
Figure 1. Quality issue management data model
* **[Quality issue management tables](https://www.servicenow.com/docs/umuBZNqQTL_Vmf~_Tf2gWw)**   
  The QIM feature adds and modifies database tables in Manufacturing Commercial Operations for case management and root cause analysis.