---
sourceDocument: Brazil Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create a campaign

# Create a campaign {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a recall campaign and also view the list of campaigns claims assigned to the person who has logged in to the workspace.

## Before you begin

Role required: sn_rcl_claim_mgmt.recall_manager

## Procedure

1. Navigate to WorkspacesCRM WorkspaceListsRecall ManagementMy Campaigns.
2. Select New.
3. On the Recall campaign form, fill in the fields.  
   For a description of the field values, see [Recall campaign form](https://www.servicenow.com/docs/Y9o3uZVfC83gsygD3a6hDg "The recall campaign form provides the original equipment manufacturer (OEM) with the required information to initiate a recall campaign.").
4. Select Save.  
   The recall campaign record is created.  
   The following actions are displayed:
   * Import Impacted Assets: To import impacted assets, refer [Importing impacted assets](https://www.servicenow.com/docs/HeCK1DX2DlENqoMadXVJzQ "Recall campaign management enables you to import the impacted assets.")
   * Initiate Recall Campaign: To change the recall campaign state from draft to in-progress, you must have at least one corrective action marked as In use. Only then can the campaign progress beyond the draft stage.
   * Cancel Campaign: To cancel the recall campaign.
   {#mco-rc-my-campaigns__ul_hd5_c2h_jhc}

## What to do next

1. Create [Corrective actions](https://www.servicenow.com/docs/KLCcJ9ZhYgUMZHTE_OsUTg "Corrective action enables you to address the asset issue, either by eliminating or replacing the asset.").
2. Create [Corrective action charges](https://www.servicenow.com/docs/ulNN~UlpEGoNZUXZvgS3eg "Create correction action charges to enable the expenses incurred to address a non-conformance and implement measures to help prevent its recurrence.").
3. Select Initiate Recall Campaign to enable Recall Campaign Phases and Phase \& Sub-phases.
* **[Importing impacted assets](https://www.servicenow.com/docs/HeCK1DX2DlENqoMadXVJzQ)**   
  Recall campaign management enables you to import the impacted assets.
* **[Campaign tasks](https://www.servicenow.com/docs/65GJZ1gx~3hV4IIatPikLw)**   
  As an OEM, plan, manage, and execute a promotional effort.
* **[Create recall corrective actions using ServiceNow Otto for MCO](https://www.servicenow.com/docs/RTX2PyxUbIJPSm5vU_I2Fw)**   
  Create recall corrective actions AI agent extracts the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges.
* **[Corrective actions](https://www.servicenow.com/docs/KLCcJ9ZhYgUMZHTE_OsUTg)**   
  Corrective action enables you to address the asset issue, either by eliminating or replacing the asset.
* **[Create an impacted asset](https://www.servicenow.com/docs/vSdqcF7v8CVibQsgNvdc_Q)**   
  Identify an impacted asset that must be replaced or recalled.
* **[Plan and execute recall campaign phases and sub-phases using ServiceNow Otto](https://www.servicenow.com/docs/bxMsoFY41WrvPH04Cqgv5Q)**   
  Plan and execute recall campaign phases and sub-phases AI agent enables product recall campaigns to generate and manage phase.
* **[Recall a campaign phase](https://www.servicenow.com/docs/vIfinXQQpYJXFUsAU9sxiQ)**   
  Create a recall campaign for a specific geography or a dealership.

*[\>]: and then