---
sourceDocument: Brazil Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Recall management

# Recall management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Recall management enables the OEMs to identify and remove or replace the faulty products sold to the customers.
{#mco-recall-management__table_nqq_1zh_wfc__entry__2}

| Tasks | Description |
|-|-|
| [Create a campaign](https://www.servicenow.com/docs/O377l12tUJiQJZUgmndwiA "Create a recall campaign and also view the list of campaigns claims assigned to the person who has logged in to the workspace.") | Displays all the recall campaign that are assigned to the person logged in to the workspace. |
| [View All campaigns](https://www.servicenow.com/docs/9mkQaCI3JhjQYmQnDAaLpw "View a recall campaign using the All campaigns form.") | Displays all the recall campaign that are created by the OEM. |
| [Create My campaign phases](https://www.servicenow.com/docs/JzaUGoQaMLivTUtyY01sqQ "Display the claims assigned to the person who has logged in to the workspace.") | Displays all the recall campaign phases that are assigned to the person logged in to the workspace. |
| [Recall a campaign phase](https://www.servicenow.com/docs/vIfinXQQpYJXFUsAU9sxiQ "Create a recall campaign for a specific geography or a dealership.") | Displays all the recall campaign phases that are created by the OEM. |
[ ]

{#mco-recall-management__table_nqq_1zh_wfc}
* **[Create a campaign](https://www.servicenow.com/docs/O377l12tUJiQJZUgmndwiA)**   
  Create a recall campaign and also view the list of campaigns claims assigned to the person who has logged in to the workspace.
* **[View All campaigns](https://www.servicenow.com/docs/9mkQaCI3JhjQYmQnDAaLpw)**   
  View a recall campaign using the All campaigns form.
* **[Create My campaign phases](https://www.servicenow.com/docs/JzaUGoQaMLivTUtyY01sqQ)**   
  Display the claims assigned to the person who has logged in to the workspace.
* **[Merge two or more phases](https://www.servicenow.com/docs/YJiVvobEOSqayoxbNEsA7w)**   
  Merge phases and sub-phases to reorganize and transfer assets.