---
sourceDocument: Brazil Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Product non-conformance

# Product non-conformance {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
In the workspace, you can use the product non-conformance related list to log the case.
{#mco-related-lists-product-non-conformance__table_hyn_zyq_whc__entry__2}

| Related list | Description |
|-|-|
| [Create a product non-conformance case](https://www.servicenow.com/docs/u7zd1DIe2r5Qes9YmYYulg "Create a non-conformance case report for products that had an issue.") | Create a non-conformance case task that has an issue. |
| [Create a root cause analysis](https://www.servicenow.com/docs/jKg_qyc5INUYKYg7VfXJ4g "Create a root cause analysis (RCA) to identify the underlying cause of an issue and implement effective, long-term solutions.") | Create a root cause analysis (RCA) of the case. |
| [Associating a task cause](https://www.servicenow.com/docs/K6H8YaL_6LcLp3juMG_vQw "Associate a cause to a RCA for the root cause analysis of the product non-conformance.") | Associate the cause with the RCA for the root cause analysis. |
| [Create a correction action](https://www.servicenow.com/docs/VeTMQjdWEKTzZ2dJcUGC6A "Create a correction actions for the non-conformance report.") | Create corrective actions. |
| [Create a CoPQ expense line](https://www.servicenow.com/docs/hlrUajPpvREgY4PorOb4IQ "Create CoPQ (Cost of Poor Quality) expense line enables you to capture the actual costs incurred due to poor quality. These costs include rework, scrap, warranty claims, or customer returns.") | Create the Cost of Poor Quality (CoPQ) expense line. |
| [Create a containment action](https://www.servicenow.com/docs/6RmE9uTK7rvkQM0fLg_abg "Create a containment action report to address issues for the impacted assets.") | Create containment actions. |
| [Task SLA](https://www.servicenow.com/docs/NOo0snGcM7ruMSs4SZSizg "Create one or more Service Level Agreement (SLA) definitions and use them to create an SLA record. This SLA record enables you to use an SLA system for your organization's task.") | Record the task SLA. |
| [Create a parent-child relationship](https://www.servicenow.com/docs/uRS3fMIQJb3IJL9hkJ6fIg "Create the relationship between parent and child and assign the type of relationship.") | Track similar or duplicate product non-conformance cases. |
[ ]

{#mco-related-lists-product-non-conformance__table_hyn_zyq_whc}
* **[Create a product non-conformance case](https://www.servicenow.com/docs/u7zd1DIe2r5Qes9YmYYulg)**   
  Create a non-conformance case report for products that had an issue.
* **[Create a root cause analysis](https://www.servicenow.com/docs/jKg_qyc5INUYKYg7VfXJ4g)**   
  Create a root cause analysis (RCA) to identify the underlying cause of an issue and implement effective, long-term solutions.
* **[Associating a task cause](https://www.servicenow.com/docs/K6H8YaL_6LcLp3juMG_vQw)**   
  Associate a cause to a RCA for the root cause analysis of the product non-conformance.
* **[Create a correction action](https://www.servicenow.com/docs/VeTMQjdWEKTzZ2dJcUGC6A)**   
  Create a correction actions for the non-conformance report.
* **[Create a CoPQ expense line](https://www.servicenow.com/docs/hlrUajPpvREgY4PorOb4IQ)**   
  Create CoPQ (Cost of Poor Quality) expense line enables you to capture the actual costs incurred due to poor quality. These costs include rework, scrap, warranty claims, or customer returns.
* **[Impacted asset action](https://www.servicenow.com/docs/PvO1vZm1HM4LrJXrVG3zKA)**   
  Create the list of assets that are impacted under non-conformance cases.
* **[Create a containment action](https://www.servicenow.com/docs/6RmE9uTK7rvkQM0fLg_abg)**   
  Create a containment action report to address issues for the impacted assets.
* **[Create a work order](https://www.servicenow.com/docs/hogB9lwepkMENL8IliZEkg)**   
  When off-site work is required, create a work order to provide field service agents with the information they must fulfill the request. You can create a work order from scratch or from another existing work order.
* **[Task SLA](https://www.servicenow.com/docs/NOo0snGcM7ruMSs4SZSizg)**   
  Create one or more Service Level Agreement (SLA) definitions and use them to create an SLA record. This SLA record enables you to use an SLA system for your organization's task.
* **[Create a parent-child relationship](https://www.servicenow.com/docs/uRS3fMIQJb3IJL9hkJ6fIg)**   
  Create the relationship between parent and child and assign the type of relationship.
* **[Schedule a meeting](https://www.servicenow.com/docs/MJIefky4BVWNirG~f0K4AA)**   
  Schedule a meeting from PNCC to coordinate follow-up actions with relevant stakeholders.