---
sourceDocument: Brazil Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create a root cause analysis

# Create a
root
cause
analysis {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create
a root cause analysis (RCA) to identify the underlying cause of an issue
and implement effective, long-term solutions.

## Before you begin

Role required: Quality Issue Management Admin or product non-conformance
resolver
(sn_mfg_qm.product_non_conformance_case_resolver)

## Procedure

1. Navigate to WorkspacesCRM WorkspaceListProduct Non Conformance CaseRoot Cause Analysis Task.
2. Select New.
3. On the Root Cause Analysis Task form, fill in the fields.  
   For a description of the field values, see [Root cause analysis task form](https://www.servicenow.com/docs/NNV83Lwv2H6gj7DvRg6rYA "Root cause analysis task form enables you to enter the root cause of the product non-conformance.").
4. Select Save.
5. **Optional:** Select Discuss.  
   The Start a Sidebar discussion window is displayed.

   For more information on the sidebar discussion window, see [Create a Sidebar discussion for a record](https://www.servicenow.com/docs/access?context=sidebar-discussions-record&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US).
6. Select Save.
**Related reference**   

* [Notes form](https://www.servicenow.com/docs/WeylzYzTetcViHKNG_AgoQ "Notes form enables you to add the watch list details.")
* [Resolution information form](https://www.servicenow.com/docs/PAs4ETQd4EbU78f9eN8EvQ "This form enables you to add the report closing details.")

*[\>]: and then