---
sourceDocument: Brazil Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Sales promotion claim management

# Sales promotion claim management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A sales promotion claim case tracks a promotional claim from creation through approval.
{#mco-sls-pro-clm-mgmt__table_uxk_wbr_tfc__entry__2}

| Tasks | Description |
|-|-|
| [Create a sales promotion claim case](https://www.servicenow.com/docs/wauT71205N3pWy0RevGDVQ "Submit a sales promotion claim case to request incentive amounts for a completed sale.") | Create a sales promotion claim case. |
| [View sales promotion claim cases](https://www.servicenow.com/docs/hNQRMN1KDIjj~f1YGiTMPg "View the sales promotion claim cases.") | View all the sales promotion claim cases. |
| [Approve all claims](https://www.servicenow.com/docs/KbGQU4eD0hO8O~Cnu4Jouw "As an OEM claims agent, approve all the claim request raised by the dealer.") | Approve a sales promotion claim case. |
[ ]

{#mco-sls-pro-clm-mgmt__table_uxk_wbr_tfc}
* **[Create a sales promotion claim case](https://www.servicenow.com/docs/wauT71205N3pWy0RevGDVQ)**   
  Submit a sales promotion claim case to request incentive amounts for a completed sale.
* **[View sales promotion claim cases](https://www.servicenow.com/docs/hNQRMN1KDIjj~f1YGiTMPg)**   
  View the sales promotion claim cases.
* **[Reviewing and approving the sales promotion claims](https://www.servicenow.com/docs/0Nz3x05Z~ZUgE8FLs4KKNQ)**   
  Agents workspace enables a claims agent to review and approve the sales promotion claims submitted by the dealer.