---
sourceDocument: Brazil Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Repair claim

# Repair claim {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.
{#mco-use-repair-claim__table_jf2_lbr_tfc__entry__2}

| Tasks | Description |
|-|-|
| [Create a repair claim manually](https://www.servicenow.com/docs/KksA7Jh_KLjIifHMpzLgjQ "Create a repair claim for the products under warranty or recall.") | Create repair claim case. |
| [View a repair claim case](https://www.servicenow.com/docs/uE~aEdFORyuwn~tMZ~HXyA "View the repair claim cases.") | View the required repair claim cases. |
| [Reviewing and approving repair claims](https://www.servicenow.com/docs/TRalT3mJST9WwxZx7dVtfA "Agents portal or workspace enables you to review and approve the claims submitted by a dealer.") | Different types of approval. |
[ ]

{#mco-use-repair-claim__table_jf2_lbr_tfc}
* **[Create a repair claim using playbook](https://www.servicenow.com/docs/r2~xJocyxsQMYIelGU5tYA)**   
  Create a repair claim for the products under warranty or recall using the playbook experience.
* **[Create a repair claim manually](https://www.servicenow.com/docs/KksA7Jh_KLjIifHMpzLgjQ)**   
  Create a repair claim for the products under warranty or recall.
* **[View a repair claim case](https://www.servicenow.com/docs/uE~aEdFORyuwn~tMZ~HXyA)**   
  View the repair claim cases.
* **[Reviewing and approving repair claims](https://www.servicenow.com/docs/TRalT3mJST9WwxZx7dVtfA)**   
  Agents portal or workspace enables you to review and approve the claims submitted by a dealer.
* **[Summarize fraudulent claim detection using agents](https://www.servicenow.com/docs/mlYrrPfLOwfQjiL677eErg)**   
  Automatically detect fraudulent claims by identifying duplicates, similar claim patterns, reused dealer images, mismatched or incomplete supporting documents, usage inconsistencies, and abnormal claim spikes.