Mobile app version history for iOS and Android

  • Release version: Mobile
  • Updated August 31, 2021
  • 2 minutes to read
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    Summary of Mobile App Version History for iOS and Android

    ServiceNow offers various mobile applications designed for employees, fulfillers, and new hires, which enable users to conduct essential tasks on the go. These mobile apps are powered by the ServiceNow AI Platform, providing a streamlined experience to resolve issues efficiently.

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    Key Features

    • Now Mobile: A native mobile app that enhances productivity by delivering context-rich service experiences and removing friction from daily tasks.
    • ServiceNow Agent: This app allows users to update records, coordinate with colleagues, and work offline, ensuring flexibility and control from mobile devices.
    • BlackBerry and Intune Support: Mobile apps designed for BlackBerry Dynamics and Microsoft Intune environments, enabling secure management and functionality in enterprise settings.

    Key Outcomes

    By utilizing the ServiceNow mobile applications, customers can expect improved operational efficiency, enhanced collaboration, and the ability to manage tasks anytime and anywhere. For specific details on new features, problem fixes, and other changes, customers should refer to the version history release notes and mobile release notes available on the ServiceNow Product Documentation site.

    ServiceNow provides several mobile apps for employees, fulfillers, new hires, and more.

    ServiceNow mobile apps

    To see the problem fixes in each mobile app version, read the version history release notes. For more detailed information about new, changed, and removed features, see the mobile release notes.

    Now Support app icon
    Now Support
    Now Support gives you control and flexibility to conduct key customer support tasks anywhere and anytime – all from a modern mobile app powered by the ServiceNow AI Platform®. Empowering you as a customer to resolve issues your way.

    Now Mobile app icon
    Now® Mobile
    Remove friction from everyday work with Now Mobile from ServiceNow. The Now Mobile app brings you native mobile for the enterprise powered by the ServiceNow AI Platform with a common data model so that you can deliver context-rich service experiences to employees.

    ServiceNow Agent app icon
    ServiceNow Agent
    Use the ServiceNow Agent mobile app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device.

    BlackBerry mobile apps

    To see the new features and problem fixes in each mobile app version, read the version history release notes. For more detailed information about new, changed, and removed features, see the mobile release notes.

    ServiceNow Agent - BlackBerry app icon
    ServiceNow Agent - BlackBerry
    ServiceNow Mobile Agent for BlackBerry is designed to work specifically with BlackBerry Dynamics Secure Mobility Platform enterprise environments. BlackBerry certification is in progress.

    Now Mobile for BlackBerry app icon
    Now Mobile for BlackBerry
    Now Mobile for BlackBerry is designed to work specifically with BlackBerry Dynamics Secure Mobility Platform enterprise environments. BlackBerry certification is in progress.

    Intune mobile apps

    To see the new features and problem fixes in each mobile app version, read the version history release notes. For more detailed information about new, changed, and removed features, see the mobile release notes.

    ServiceNow Agent - Intune app icon
    ServiceNow Agent - Intune
    ServiceNow Mobile Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.

    Now Mobile - Intune app icon
    Now Mobile - Intune
    Now Mobile for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.

    Mobile release notes and product documentation by family release

    In addition to the mobile app updates on the iOS App and Google Play stores, which are recorded here, you can also read the family release notes and product documentation for the ServiceNow mobile apps and mobile platform.
    • To read the mobile release notes for each ServiceNow family release, navigate to the ServiceNow Product Documentation site. Under the Release notes and upgrades section, select your release family.
    • To read the product documentation for the ServiceNow mobile apps and mobile platform, navigate to the ServiceNow Product Documentation site. Under the Explore products section, select Mobile configuration and navigation.