---
sourceDocument: Brazil Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/mobile

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# System properties

# Mobile system property configurations {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several system properties are available for you to further configure the mobile app. For
example, use system properties to require a PIN, hide the image on the app homepage, configure the
blur in background option, or disable sharing attachments from the mobile app.
* **[Require an app PIN for the mobile app](https://www.servicenow.com/docs/bQcAZu~ID1gEyQ9t0z6Biw)**   
  Require users to enter a PIN when the application has been inactive for five minutes. To require the mobile user to set and enter a local application PIN, add the system property glide.sg.require_mobile_application_pin.
* **[Configure mobile re-authentication system properties](https://www.servicenow.com/docs/6fiHtmvQrHvMcNEmjaJUdA)**   
  Set mobile re-authentication system properties so users must re-authenticate their login credentials when performing specific actions.
* **[Configure the blur app option to improve security](https://www.servicenow.com/docs/zL7ZFxiUM6u35hWTHpy~sw)**   
  As a security feature, administrators can configure the mobile app to blur or appear blackened, depending on the operating system, when not in focus on a mobile device. When you double-click the home button on your mobile device to close apps or navigate back to where you left off, the ServiceNow app appears blurred or blackened.
* **[Configure the status for rooted and jailbroken devices](https://www.servicenow.com/docs/GWuV~X2XRzctCbGknXc8VA)**   
  Define whether jailbroken (iOS) and rooted (Android) devices are permitted on your mobile device. The default value is set to `false` to increase security and to minimize possible disruption to your system.
* **[Configure the mobile app to clear the copy/paste clipboard and block ability to share content](https://www.servicenow.com/docs/oqwts6sz00mjZSF0_PMlSg)**   
  To have the mobile app clear the pasteboard when the app enters the background, as well as block the ability to share content, add the system property glide.sg.clear_pasteboard_when_backgrounded.
* **[Configure the maximum number of records returned for data items](https://www.servicenow.com/docs/yCfslPfBGn8SGcH~pUHh6w)**   
  To set the maximum number of rows retrieved for the table defined in the data item, add the system property glide.sg.data_item.row_count.
* **[Configure pagination size for search lists](https://www.servicenow.com/docs/k9_VKS9YoMIXqQSTu1QopA)**   
  To configure the amount of search list results that load to the screen as the user scrolls down, add the system property glide.sg.choice_list.window_size.
* **[Configure the maximum number of records returned for list UI parameters](https://www.servicenow.com/docs/N8lzpxVfQk0lCEOeJvpX1Q)**   
  To configure the maximum number of records returned for a list of parameters, add the system property glide.sg.list.max_items_number.
* **[Configure a placeholder image for missing images in mobile apps](https://www.servicenow.com/docs/fZEKCUuULzZ6LcP4TTP1Pw)**   
  You can specify an image on your instance as a placeholder for missing images. This image appears in your mobile apps when a record has an image field with an empty value, such as a user avatar or catalog item. You can select a different image to use for each table on your instance.
* **[Configure which external apps are available for deep linking](https://www.servicenow.com/docs/g_66pPDvhZUTqjDnqdXSzw)**   
  Administrators can define which external apps can be used in deep links with the glide.sg.allowed_external_deeplinks property.
* **[Block users from downloading or sharing attachments](https://www.servicenow.com/docs/XbOq6_ZU9tgAc9YXS_m5~g)**   
  Set the glide.sg.block_mobile_attachments_sharing system property to <kbd class="ph userinput">true</kbd> to hide the sharing button in the mobile app native viewer.
* **[Configure group ACL for aggregation requests](https://www.servicenow.com/docs/AVox6902pdboVkkJd_uqYw)**   
  Use the glide.sg.group_acl.enabled system property to control the validation of access control lists (ACL) during aggregation requests that are related to displaying results from data items that use grouping.
* **[Control whether users can view attachments in external applications on Android devices](https://www.servicenow.com/docs/vWu~MB5iTfFCMLw3V41prQ)**   
  Set the glide.sg.block_mobile_attachments_external_viewing system property to true to prevent Android users from opening attachments in third-party applications.