---
sourceDocument: Brazil Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/mobile
Release :
- brazil
ft:locale :
- en-US
ft:publication_title :
- Brazil Mobile Configuration and Navigation
ft:clusterId :
- mobile
bundleId :
- mobile
workflow :
- Development, Data and Analytics
---
# Exploring the Mobile Platform
# Exploring the Mobile Platform {#ariaid-title1}
Release version: Brazil
Updated September 10, 2026
 2 minutes to read
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## Summary of Exploring the Mobile Platform
The ServiceNow Mobile Platform enables your organization to provide users with seamless access to resources through two primary mobile apps: Now Mobile and Mobile Agent.
These apps empower employees and agents to efficiently manage tasks, requests, and workflows from anywhere, enhancing productivity and service delivery.
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## Key Features
* **Now Mobile:** Designed for general employees and requesters, this app allows users to manage tasks, incidents, requests, and access organizational information. It integrates Virtual Agent interactions and supports workflows across IT Service Management, Employee Service Management, IT Asset Management, Strategic Portfolio Management, Customer Service Management, Legal Service Delivery, and Safe Workplace.
* **Mobile Agent:** Tailored for agents and fulfillers, this app provides out-of-the-box mobile experiences to handle service desk workflows such as triaging and resolving requests on the go. It supports workflows in IT Service Management, Field Service Management, Customer Service Management, IT Asset Management, IT Operations Management, Strategic Portfolio Management, Security Operations, Governance, Risk, and Compliance, Legal Service Delivery, and Procurement.
* **Design and Configuration:** Guidance on mobile app design and user experience is available through the Horizon design system, covering native mobile and structural considerations. The Mobile Platform documentation includes detailed instructions for configuring both Now Mobile and Mobile Agent to integrate smoothly with your ServiceNow instance.
* **Customization:** The platform offers modules to build and configure mobile experiences tailored to your business needs, staff roles, and customer interactions, leveraging the ServiceNow AI Platform for enhanced capabilities.
## What to Expect
By adopting the ServiceNow Mobile Platform, customers can enable their workforce to perform critical business and service workflows remotely using purpose-built mobile applications. This enhances responsiveness, supports diverse user roles, and ensures continuous access to essential services and information, ultimately driving operational efficiency and user satisfaction.
Learn about the ServiceNow®
Mobile Platform and how you can give your users the ability to access resources by using Now Mobile and Mobile Agent mobile apps.
## Get started {#explore-mobile-platform-landing__section_ypk_qsh_jzb}
Select one of the tiles to learn about these ServiceNow mobile apps and how you can use them in your organization.
|-|-|
| [Now Mobile Use the Now Mobile app so employees can manage their tasks, records, incidents, and access company resources.](https://www.servicenow.com/docs/jzG6TweRQmTWKeSLhbdSTg "Submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.") | [Mobile Agent Use the Mobile Agent app to support agents and help them work from anywhere with purpose-built mobile workflows.](https://www.servicenow.com/docs/1DWBGhBl1D4OBLCIB_sqQg "Use the ServiceNow Mobile Agent app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device. Download the Mobile Agent app for either Apple iOS from the Apple App Store or the Google Android version from the Google Play store.") |
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For more information, refer to the following resources:
* [Getting Started with Mobile FAQ](https://www.servicenow.com/community/mobile-apps-platform-articles/getting-started-with-mobile-faq/ta-p/2301723) on the ServiceNow Community website.
* For design considerations and user experience general guidelines when building your mobile app, see the [Native mobile](https://horizon.servicenow.com/native-mobile/overview) section in the Horizon design system website.
* For design and layout considerations for ServiceNow mobile apps, see the [Structure](https://horizon.servicenow.com/native-mobile/basics/structure) section in the Horizon design system website.
{#explore-mobile-platform-landing__ul_s4f_2h5_x2c}
## Now Mobile {#explore-mobile-platform-landing__section_xwc_1ky_jdc}
Now Mobile is used by general employees or the requester persona. This app enables employees to work with requests, find information or people across the organization, and interacts with Virtual Agent.
Now Mobile includes workflows for [IT Service Management](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US), [Employee Service Management](https://www.servicenow.com/docs/access?context=employee-service-management-overview&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US), [IT Asset Management](https://www.servicenow.com/docs/access?context=it-asset-management&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US), [Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=r_ITBusinessManagement&version=brazil&pubname=brazil-it-business-management&ft:locale=en-US), [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US), , [Legal Service Delivery](https://www.servicenow.com/docs/access?context=legal-management-overview&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US), and [Safe Workplace](https://www.servicenow.com/docs/access?context=safe-workplace&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US). Navigate to these documentation sets for information about using Now Mobile for these workflows. The Mobile Platform documentation provides information about configuring Now Mobile to use your ServiceNow instance.
## Mobile Agent {#explore-mobile-platform-landing__section_clt_mky_jdc}
Mobile Agent is used by agents or the fulfiller persona. This app delivers out-of-the-box mobile experiences for the most common service desk agent workflows, which makes it easy for agents to triage, act on, and
resolve requests on the go. [Mobile Agent app demo](https://www.servicenow.com/docs/ax1hkNex30NHteoKvoJfjg "Access the demo in your Mobile Agent app to learn how the app can help your agents work from anywhere using their mobile device.") offers a curated demonstration of the Mobile Agent app, with a full range of personas and the controls for each role.
Mobile Agent includes workflows for [IT Service Management](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US), [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=brazil&pubname=brazil-field-service-management&ft:locale=en-US), [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US), [IT Asset Management](https://www.servicenow.com/docs/access?context=it-asset-management&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US), [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US), [Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=r_ITBusinessManagement&version=brazil&pubname=brazil-it-business-management&ft:locale=en-US), [Security Operations](https://www.servicenow.com/docs/access?context=security-operations-landing-page&version=brazil&pubname=brazil-security-management&ft:locale=en-US), [Governance, Risk, and Compliance](https://www.servicenow.com/docs/access?context=r_WhatIsGRC&version=brazil&pubname=brazil-governance-risk-compliance&ft:locale=en-US), [Legal Service Delivery](https://www.servicenow.com/docs/access?context=legal-management-overview&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US), and [Procurement](https://www.servicenow.com/docs/access?context=c_Procurement&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US). Navigate to these documentation sets for information about using Mobile Agent for these workflows. The Mobile Platform documentation provides information about configuring Mobile Agent to use your ServiceNow instance.
## Using the mobile apps {#explore-mobile-platform-landing__section_dtb_vky_jdc}
Gain all the necessary knowledge to make mobile applications work best for your enterprise on the ServiceNow AI Platform.
## Building and configuring mobile apps {#explore-mobile-platform-landing__section_m1p_4ly_jdc}
Develop a mobile experience custom-built to work with your business, your staff, and your customers, using the modules available on the ServiceNow Mobile Platform.