---
sourceDocument: Brazil Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/mobile

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Multiple users on a shared device

# Enable multiple users to work on a shared device {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable multiple users to log in to a ServiceNow mobile account from a single mobile device. This is beneficial in environments where devices are shared, as it offers secure and personalized access. The configuration varies when working at an app level
compared to working at a device level.

## App level and device level configuration {#multi-user-single-instance__section_mkg_45y_kkc}

Refer to the following links for configuration at the app level and device level:

* [Configure shared device mode at app level](https://www.servicenow.com/docs/MLvXrtc5HppgA3ha4zvJqA "Learn how to configure multi-user login at the app level to enable multiple users to securely access a single ServiceNow mobile account from the same shared device.")
* [Configure shared device mode at device level](https://www.servicenow.com/docs/O9HOpyNDHnQre3Gjwb4p3Q "Enable secure multi-user device sharing with Microsoft Entra ID Shared Device Mode. Users authenticate once at the device level to enable access across all Microsoft Entra-enabled apps. The configuration varies for Android and iOS devices.")

{#multi-user-single-instance__ul_w5s_mqg_lkc}At the device level, Microsoft Entra shared device mode, managed through Microsoft Intune, gives users access across every Microsoft Entra-enabled app on the device. The device-level configuration differs between iOS and Android.  
* [Configure shared device mode at the device level for Android devices](https://www.servicenow.com/docs/4Aq1G3aa0pfNoIsqq7w0Yw "Configure shared device mode at the device level for Android devices using Microsoft Intune.")
* [Configure shared device mode at the device level for iOS devices](https://www.servicenow.com/docs/dIEn16XtlePHdMl~Bc4OBQ "Configure shared device mode at the device level for iOS/iPadOS devices using Microsoft Intune so front-line workers can share a single device securely.")
{#multi-user-single-instance__ul_otz_z5y_kkc}

Related links
:   [Overview of shared device mode - Microsoft Entra ID feature](https://learn.microsoft.com/en-us/entra/identity-platform/msal-shared-devices)