---
sourceDocument: Brazil Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/mobile

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# ServiceNow Otto for Mobile

# ServiceNow Otto for Mobile {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Use ServiceNow Otto® for Mobile platform to summarize case information, generate case resolution notes, and more.

## Get started {#now-assist-mobile-landing__section_zfh_hpn_51c}

|-|-|-|
| [ExploreLearn about the generative AI skills available in Otto for Mobile.](https://www.servicenow.com/docs/F9ACFJMw47O9knhJkn5BTQ "With ServiceNow Otto for Mobile, your users can generate case resolution notes to wrap up cases faster, generate answers to search questions, and augment the Virtual Agent experience.") | [ConfigureActivate Otto for Mobile and configure generative AI skills.](https://www.servicenow.com/docs/QLRNMxPEDkvPQTo8n~fLLQ "Install and configure skills for ServiceNow Otto in Mobile.") | [UseLearn about the requester conversational experience.](https://www.servicenow.com/docs/A4yf8ACkwwwhewkFzJgQzw "Use ServiceNow Otto for Mobile to enhance the mobile user experience.") |
[ ]

{#now-assist-mobile-landing__table_agh_hpn_51c} Important:  
Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

## Troubleshoot and get help {#now-assist-mobile-landing__section_fgh_hpn_51c}

* [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#now-assist-mobile-landing__ul_ggh_hpn_51c}

## AI limitations {#now-assist-mobile-landing__section_z3g_cjl_y1c}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-mobile-landing__p_kv2_nfg_h1c}

## Data processing {#now-assist-mobile-landing__section_z1x_ckl_y1c}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-mobile-landing__p_lv2_nfg_h1c}

## Data collection {#now-assist-mobile-landing__section_abx_ckl_y1c}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect task data (for Case Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).