Now Assist for Mobile

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Now Assist for Mobile

    Now Assist for Mobile by ServiceNow enables users to enhance case management by summarizing case information and generating resolution notes using generative AI capabilities. It integrates AI-driven skills directly within the mobile platform to streamline workflows and improve efficiency in handling cases.

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    Key Features

    • Generative AI Skills: Provides automated summarization and note generation to support case resolution.
    • Requester Conversational Experience: Facilitates interactive communication with requesters through AI-enhanced dialogues.
    • Configurable Activation: Allows administrators to activate and configure AI skills tailored to organizational needs.

    Important Considerations

    • Regional Availability: Some AI features are currently limited to specific regions; customers should verify availability for their location.
    • AI Limitations: AI-generated outputs may not always be accurate or appropriate. Customers must test and evaluate AI results carefully and maintain human oversight, especially in sensitive areas like healthcare, finance, legal, and security.
    • Compliance and Use Policy: Use of Now Assist must comply with ServiceNow’s AI Acceptable Use Policy, which is subject to updates.

    Data Processing and Privacy

    • Data from customer instances is transferred to a centralized ServiceNow environment, which may involve third-party cloud providers such as Microsoft Azure.
    • ServiceNow handles data according to internal policies and compliance standards outlined in the CORE Compliance Portal.
    • ServiceNow collects inputs, outputs, and user edits to improve AI models and products. Customers have the option to opt out of data collection at any time.

    Support and Resources

    • Access troubleshooting and assistance through the ServiceNow Community on AI and Intelligence and the Known Error Portal.
    • Contact Customer Service and Support for further help regarding Now Assist for Mobile.

    Use ServiceNow® Now Assist for Mobile platform to summarize case information, generate case resolution notes, and more.

    Get started

    Important:
    Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect task data (for Case Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.