---
sourceDocument: Brazil Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/mobile

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# App-level configuration

# Configure shared device mode at app level {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Learn how to configure multi-user login at the app level to enable multiple users to securely access a single ServiceNow mobile account from the same shared device.
This feature lets users re-authenticate quickly with a personal PIN instead of repeatedly logging out and back in with full credentials. This is especially valuable in environments where workers can't carry personal devices, such as
manufacturing, healthcare, and retail. In these environments shared devices are the norm and quick account switching is essential.

## Process workflow {#shared-device-app-level__section_vgz_1mc_cjc}

The Multi-user login feature enables multiple users to securely access a single ServiceNow mobile account from the same shared device. After an initial login, each user configures a personal PIN for quick re-authentication, eliminating the need to repeatedly log out and back in with full credentials. This feature is especially valuable in environments where workers cannot carry personal devices. For example, in industries such as manufacturing, healthcare, and retail, where shared devices are the norm and quick account switching is essential.  
Note:  
For more information on how users interact with this feature, see [Using a shared device with multiple users](https://www.servicenow.com/docs/WXH9OVxrs4__5ieKjPUULg "Use a single device between multiple users to have a secure and personalized experience, where each user accesses their account through a unique PIN.").

## Configuration requirements {#shared-device-app-level__section_ovb_cmc_cjc}

To enable multiple users to securely log into a single account on a ServiceNow app, the following mandatory considerations must be met:

* The feature only works when a single account is configured on a mobile device. If the device has more than one account added, they need to be removed in order for the shared devices feature to work.
* The mobile property SupportSharedDevice must be added and set to True.
* The role mobile_shared_device_mode_enabler must be added to each user who needs to have the ability to change a device into one with a shared multi-user mode.

{#shared-device-app-level__ul_vwy_dmc_cjc}The instructions for each of these configurations are listed in the topic [Configure multiple users to use a shared device](https://www.servicenow.com/docs/avHyYhswcu7MkajpjARLTg "Learn how to setup a device to allow multiple users to log in and enter data on a single device.").  
Note:  
When using SSO login with a shared device, you must set the SingleLogoutRequest service URL. For more information, see [Set the SingleLogoutRequest service URL](https://www.servicenow.com/docs/access?context=t_SetTheSingleLogoutRequestSvcURL&version=brazil&pubname=brazil-platform-security&ft:locale=en-US).  
The following optional properties can also be used with this feature:

* The mobile property EnablePushNotificationinSharedDeviceMode is not available by default when the device is in shared mode. This is to ensure that notification of privacy and session separation are maintained. There is an option to override this configuration. In this situation, only the active user receives notifications.
* MaxUsersPerSharedDevice  which limits the number of users on a shared device. The default is 15. The maximum number of users allowed per device is 30.
* PINIdleTimeout defines the length of time users are allowed to remain inactive before being required to reenter their PIN. For more information, see [PIN timeout](https://www.servicenow.com/docs/7rpbGcW2FfYow_ban33CzA "Configure the PINIdleTimeout property to define the PIN timeout for different ServiceNow mobile apps. You can use this property to enhance security by controlling how long users are allowed to remain inactive before being required to reenter their PIN.").

{#shared-device-app-level__ul_lqc_v4c_cjc}The instructions for each of these configurations are listed in the topic [Optional settings for multi-user configuration](https://www.servicenow.com/docs/vcmXq7HS~ugX0o7FIcpWWQ "Use optional settings on a shared device to define how long users are allowed to remain inactive before being required to reenter their PIN. The default is 300 seconds. You also have the option define the maximum number of users permitted on a shared device. The default is 15 users.")