---
sourceDocument: Brazil Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/mobile

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Using Otto

# Using ServiceNow Otto for Mobile {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use ServiceNow Otto® for Mobile to enhance the mobile user experience.
* **[Generate work order resolution notes on mobile](https://www.servicenow.com/docs/hHqPFPW8oHZobgP84L8ErA)**   
  Generate resolution notes in your Mobile app that summarize your work order task record.
* **[Using standard chat on mobile](https://www.servicenow.com/docs/RUK~0QG8iWryXGu5z5Lu_g)**   
  Standard chat on mobile delivers an intuitive, text-based support experience within a static chat window, enhanced by AI-powered responses and integrated knowledge resources. You can interact with a Virtual Agent to resolve issues, access knowledge articles, and request catalog items all in one place.
* **[Using enhanced chat on mobile](https://www.servicenow.com/docs/MEf_AfFs10LeyX~UgKh2Tw)**   
  Enhanced Chat on mobile offers a dynamic conversational support experience that integrates powerful AI-driven search and chat capabilities. You can seamlessly switch between multiple conversations, receive synthesized responses with inline citations, and access both knowledge articles and catalog items.
* **[Using Now Assist web search on mobile](https://www.servicenow.com/docs/UzINy6iI54cH84JFOfq3yQ)**   
  Web search mode for Now Assist lets you perform an internet search from within Now Assist, showing external results from outside your organization.
* **[Generate a record summary on mobile](https://www.servicenow.com/docs/ySQg1BJHxT7topcqdy~67Q)**   
  Generate a summary of a record in your Now mobile app using Now Assist.
* **[Using the prominent action button](https://www.servicenow.com/docs/65mBlH~F6t~XpSqk_tbrwg)**   
  Use the prominent action button to quickly access your Now Assist agent chat no matter where you are in the app.
* **[Using Voice Input for mobile](https://www.servicenow.com/docs/NQHhWL3Gz6TRDWN3XIJc7Q)**   
  The Voice Input feature allows users to easily transcribe spoken words into written text. Voice-to-text can be accessed directly from the search bar or Otto chat.
* **[Using People Genius results on mobile](https://www.servicenow.com/docs/F1oYBrlx3lPVpYqz_psuxA)**   
  Search for people in your organization and view their profiles by entering their name into your search bar.
* **[Using Mobile AI Voice Agent](https://www.servicenow.com/docs/BbS0lwuTgR38o5Sril~pvQ)**   
  Use Mobile AI Voice Agent to start voice conversations with an intelligent, AI-powered voice assistant.