---
sourceDocument: Brazil Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/mobile

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Zero Trust Access

# Securing your ServiceNow mobile instance with Zero Trust Access {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Limit end-user access to your ServiceNow® instance by opting in to Zero Trust Access. This adjusts user roles and permissions according to security policies
defined by the admin based on factors such as IP address, location, and identity provider attributes.

Session states can either be relegated with limited user access or restored with full user access. If a user's mobile session when logging in to their mobile app meets the security policy conditions set by Zero Trust Access, a banner
appears that explains that the user's access may be limited. This can help protect against unauthorized access and data breaches, even when
high-privileged users access applications from untrusted devices or locations.

For more information, see [Zero Trust Access (ZTA)](https://www.servicenow.com/docs/access?context=session-access&version=brazil&pubname=brazil-platform-security&ft:locale=en-US).

* **[Configure Zero Trust Access for mobile](https://www.servicenow.com/docs/XqTrO1k2w8F~rQNK6cDtBA)**   
  Configure Zero Trust Access (ZTA) on mobile to reduce end-user access based on factors such as IP address, location, and identity provider attributes.