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sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

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ft:locale :

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ft:publication_title :

    - Brazil Platform Analytics

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---

# CIO Dashboard tabs

# Chief Information Officer Dashboard tabs {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
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## Summary of Chief Information Officer Dashboard tabs

The Chief Information Officer (CIO) Dashboard organizes IT insights into five strategic pillars---Overview, Value, Operations, Security, Execution, and Experience---to help CIOs maintain both operational stability and foster long-term innovation.
Each tab focuses on key areas critical for aligning IT performance with business goals, providing real-time, actionable insights for senior IT leadership.
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## Overview Tab

This tab serves as a strategic command center offering CIOs a high-level, real-time snapshot of core IT metrics across value, operations, security, execution, and user experience. It consolidates critical indicators into one view, enabling leaders to monitor IT health and performance enterprise-wide, ensuring alignment with organizational objectives.

**Primary users:** CIOs, IT executives, IT leadership teams, ServiceNow admins, analytics leads, executive reviewers, and board members.

## Value Tab

Designed to demonstrate how IT investments contribute to measurable business outcomes, this tab provides real-time revenue and cost insights. It supports strategic financial decision-making by surfacing metrics such as ROI, total cost of ownership (TCO), and cost per service, helping optimize spending and align technology initiatives with growth goals.

**Primary users:** CIOs, CFOs, IT finance and budgeting managers, portfolio managers, business unit leaders, financial analysts, and enterprise architects focused on cost optimization.

## Operations Tab

Focused on IT service and infrastructure stability, this tab delivers real-time visibility into incident trends, request management, change processes, and asset health. It helps identify bottlenecks, drive automation, and maintain service reliability by aggregating data from IT Service Management, IT Operations Management, and asset databases.

**Primary users:** CIOs, IT operations managers, service delivery managers, incident/problem/change managers, service desk managers, infrastructure/cloud teams, ITSM process owners, and continuous improvement leads.

## Security Tab

This tab centralizes security operations metrics including vulnerability intelligence, incident response, and compliance status. It enables CIOs and senior security stakeholders to monitor the organization's security posture and regulatory adherence in real time.

**Primary users:** Chief Information Security Officers, Security Operations Center managers and analysts, IT risk and compliance leads, audit and governance teams, and enterprise architects overseeing security controls.

## Execution Tab

Providing visibility into strategic project and program performance, this tab tracks progress against milestones, resource utilization, budget compliance, and risk indicators. It empowers IT leaders to steer initiatives effectively and align investments with desired business outcomes.

**Primary users:** CIOs, strategic portfolio managers, PMO directors, program/project managers, resource planners, business leaders, finance partners, architects, and governance officers.

## Experience Tab

This tab offers a comprehensive view of end-user satisfaction and engagement across IT services. It collects feedback and sentiment data like CSAT scores and self-service adoption rates to guide continuous improvements in digital experiences and service adoption.

**Primary users:** CIOs, Chief Experience/Customer Officers, service delivery managers, UX and digital experience leads, knowledge management owners, HR and employee engagement teams, virtual agent designers, change managers, and ITSM process owners.  
Organizing insights into these five pillars promotes CIO focus on both operational stability and long-term innovation.

## Strategic pillars {#cio-db-tabs__section_jp5_1cy_mgc}

{#cio-db-tabs__table_yds_3cy_mgc__entry__3}

| Tab | Focus Area | Description |
|-|-|-|
| Overview | Core IT metrics | The Overview tab delivers a high-level, real-time snapshot of core IT metrics: value, operations, security, execution, and experience. |
| Value | Business Growth | Displays real-time revenue and cost insights to steer operations and drive organizational growth. |
| Operations | Infrastructure \& Service Delivery | Offers visibility into incident trends, request management, cloud governance, and asset health |
| Security | Risk \& Compliance | Tracks vulnerabilities, incident response metrics, and compliance status |
| Execution | Strategic Programs | Provides project progress, resource allocation, and portfolio management insights |
| Experience | User \& Customer Satisfaction | Measures user sentiment and service quality to optimize experiences |
[ ]

{#cio-db-tabs__table_yds_3cy_mgc}

## Overview tab {#cio-db-tabs__section_mlk_bjy_mgc}

Purpose
:   The Overview tab functions as a strategic command center, giving CIOs a concise, real-time snapshot of the health and performance of IT services across the enterprise. It aggregates critical indicators into a single view. This
    single view enables leaders to gauge whether IT is aligned with business goals and pinpoint where action is needed.

Target audience
:   The Overview tab is crafted for senior IT leadership --- most notably CIOs --- to deliver an at-a-glance, real-time view of enterprise IT health and performance, aligning daily operations with strategic business goals.

Primary Stakeholders
:
    * Chief Information Officer (CIO)
    * Chief IT executives
    * IT leadership team
    * Strategic business stakeholders
    * ServiceNow admins and analytics leads
    * Executive reviewers and board members
    {#cio-db-tabs__ul_sks_4jy_mgc}

## Value {#cio-db-tabs__section_zmb_cjy_mgc}

Purpose

:   The Value Tab centers on demonstrating how IT investments drive measurable business outcomes. It surfaces real-time revenue and cost insights that help CIOs understand return on investment, optimize spending, and align
    technology initiatives with growth objectives.

Target audience

:   The Value Tab is designed for leaders who need clear, quantifiable insights into how IT investments drive business growth and cost efficiency. It surfaces metrics like ROI, TCO, and cost per service that enable strategic
    financial decision-making.

Primary Stakeholders
:
    * Chief Information Officer (CIO)
    * Chief Financial Officer (CFO)
    * IT Finance and Budgeting Managers
    * Strategic Portfolio Managers
    * Business unit leaders and Line-of-Business owners
    * Financial analysts supporting IT investments
    * Enterprise architects focused on cost optimization
    {#cio-db-tabs__ul_hmf_5jy_mgc}

## Operations {#cio-db-tabs__section_cfk_cjy_mgd}

Purpose

:   The Operations Tab focuses on ensuring stability, reliability, and efficiency of IT services and infrastructure. It provides CIOs with real-time visibility into incident management, request fulfillment, change processes, and
    asset health to maintain uptime and optimize resource utilization.

Target audience

:   The Operations Pillar delivers real-time insights into IT service performance, infrastructure health, and process efficiency. It aggregates key metrics from IT Service Management, IT Operations Management, and asset data to
    help teams spot bottlenecks, drive automation, and maintain service reliability.

Primary Stakeholders
:
    * Chief Information Officer (CIO)
    * IT Operations Managers and Directors
    * Service Delivery Managers
    * Incident and Problem Managers
    * Change and Release Managers
    * Service Desk and Support Managers
    * Infrastructure and Cloud Operations Teams
    * IT Service Management (ITSM) Process Owners
    * Service Level and Availability Managers
    * Operations Analysts and Continuous Improvement Leads
    {#cio-db-tabs__ul_zrc_1ky_mgc}

## Security {#cio-db-tabs__section_k3l_2jy_mgc}

Purpose

:   The Security Tab provides CIOs with a centralized view into security operations, consolidating vulnerability intelligence, incident response metrics, and compliance indicators to help protect the organization from cyber
    threats and ensure adherence to regulatory standards.

Target audience

:   The Security Tab of the ServiceNow CIO Dashboard is crafted for senior security and risk-management stakeholders who need a real-time overview of the organization's security posture, incident response, and compliance
    status.

Primary Stakeholders
:
    * Chief Information Security Officer (CISO) and Chief Security Officer (CSO)
    * Security Operations Center (SOC) managers and analysts
    * IT risk and compliance leads
    * IT audit and governance teams
    * Enterprise architects overseeing security controls
    {#cio-db-tabs__ul_a2j_1ky_mgc}

## Execution {#cio-db-tabs__section_o34_2jy_mgc}

Purpose

:   The Execution Pillar focuses on tracking strategic initiatives, ensuring projects stay on course and delivering intended outcomes. It provides visibility into project progress, resource allocation, and more, powered by
    ServiceNow Strategic Portfolio Management.

Target audience

:   The Execution Tab provides visibility into project and program metrics---progress against milestones, resource utilization, budget adherence, and risk indicators---empowering IT leaders to steer strategic initiatives, optimize
    delivery, and align investments with business outcomes.

Primary Stakeholders
:
    * Chief Information Officer (CIO)
    * Strategic portfolio managers and PMO directors
    * Program managers and project managers
    * Resource and capacity planning managers
    * Business unit leaders and program sponsors
    * Finance business partners and budget owners
    * Enterprise and solution architects
    * Risk and governance officers
    {#cio-db-tabs__ul_l34_1ky_mgc}

## Experience {#cio-db-tabs__section_rdv_gjy_mgc}

Purpose

:   The Experience Tab provides CIOs with a holistic view of end-user satisfaction and adoption across IT services, capturing feedback, engagement, and sentiment data to guide enhancements in digital experiences.

Target audience

:   The Experience Tab focuses on capturing user sentiment, satisfaction, and engagement across digital channels. It surfaces metrics like CSAT scores, survey response rates, self-service adoption, and digital employee experience
    dashboards. These insights help teams continuously refine the end-user experience and drive service adoption.

Primary Stakeholders
:
    * Chief Information Officer
    * Chief Experience Officers or Chief Customer Officers
    * Service delivery and support managers
    * UX and digital employee experience leads
    * Knowledge Management and self-service owners
    * Human Resources and employee engagement teams
    * Virtual agent and chatbot designers
    * Change and adoption managers
    * IT Service Management process owners
    * Service Desk and operations managers
    {#cio-db-tabs__ul_ddv_1ky_mgc}