---
sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Configure visualization interactions

# Configure visualization interactions {#ariaid-title1}

Release version: Brazil  
Updated September 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Select what happens when a viewer interacts with a section of a data visualization that you're editing.

## Before you begin

Role required: You can configure this option on any visualization you create, but the person viewing the data visualization must have the right to see the underlying data.

## About this task

You can configure chart interactions only in the Visualization Designer or the inline dashboard editor, not in UI Builder.

## Procedure

1. Navigate to AllPlatform AnalyticsLibraryData Visualizations.
2. Select or create the visualization you want to configure.
3. Under Chart interaction, enable on Allow chart interaction.
4. Under Action, select from the available chart interactions.  
   The possible interactions are:
   * Go to data viewApplicable for visualizations based on table data. List views provide a subset of the table's columns that are applicable for different functions. Select a list view for the drilldown. If you
     don't choose a drilldown view, the last one used is applied.

   * Go to URLSpecify the URL and the name of the page that the URL opens.

   * Drill down to chart (available from within the Visualization Designer): Lets you add multiple layers of visualizations to drill down to from each metric in the visualization.
   * Apply as filter (available only when editing within a dashboard)

   {#configure-go-data__ul_pbp_d2p_mbc}The interactions are described in [Chart interactions in a data visualization](https://www.servicenow.com/docs/F6ZdH1epVHqK7QdFh34ADw "You can set what occurs when a user interacts with a visualization, such as by selecting a bar column. Possibilities include navigating to a URL, opening another data visualization, and filtering all visualizations on the dashboard by the selected value.").  

5. Select Save.

## Drill down to chart {#configure-go-data__example_zp3_htt_wbc}

Consider a horizontal bar data visualization of the number of incidents on the Incident table grouped by Priority. You decide that users should drill down from a value on this visualization to a single-score visualization showing the total number of incidents.  

1. You navigate to the Chart interaction section of the configuration panel. Here you select Drill down to chart as the action. You can add a drilldown chart to any of the metrics in the visualization. As the Incident metric is the only one on the visualization, this metric is your only choice.  

2. You select + Add drilldown for the Incident metric. A configuration panel for a new visualization called Drill down 1 opens.
3. You configure the visualization to show a single score representing the number of incident records on the Incident table and save the visualization.  

4. You could add another visualization to drill down to from the single score visualization that you created, but you don't think this is necessary.
5. Now, when a viewer interacts with this visualization on a dashboard, they can drill down from the bar visualization to the single score and navigate back up. Similarly, you or another editor of the visualization can move between the parent and child visualizations to edit the configuration of either one.  

{#configure-go-data__ol_mlw_2zt_wbc}

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