---
sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Custom interactive filter limitations

# Custom interactive filter limitations {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Custom interactive filters are a fallback for use when standard interactive filters do
not provide certain functionality.
Note:  
The exposed [DashboardMessageHandler](https://www.servicenow.com/docs/AXLoKdTgpRdeDlH~GLg1DQ#c_DashboardMessageHandler "Provides methods to define custom filtering logic for interactive filters.") API for custom interactive filters is limited and does not provide parity with standard interactive filters. The API does not support these features.

## Unsupported custom interactive filter features {#custom-if-limitations__section_q3f_lrw_jgb}

Setting default filter values
:   Creators of custom interactive filters are not able to select default filter values.

Retaining filter value on refreshing the widget
:   When you click a widget's refresh icon (![]()) to refresh its content, or when you select Refresh from
    the context menu (![]()), the custom interactive filter value does not persist.

Resetting custom filter values / All filter values
:   When you select Reset Filters from the context menu (![]()), the custom interactive filter does not change and is still applied.

Setting filter values on page load or tab switch
:   Custom interactive filter values do not persist when the user switches tabs, or opens
    a new dashboard and returns to the first dashboard or dashboard tab.

Adding multiple instances of the same custom interactive filter on a tab
:   If there is more than one instance of the same custom interactive filter on a tab,
    unexpected behavior can result.  
    Note:  
    Custom interactive filter values do not persist across tabs. To filter values on multiple tabs on the same dashboard, you must add the custom interactive filter to each tab.

Unsubscribing reports on removal of custom interactive filter
:   Reports following a custom interactive filter on a dashboard continue to follow that
    filter even when the filter is deleted from the dashboard.

Filtering widgets in Export to PDF
:   When you create custom content to be placed as widgets on Core UI dashboards, you must perform extra tests before you export the content to PDF. In
    the exported PDF, report widgets that are filtered using custom interactive filters may
    appear as blank squares or the widget content does not respect the filter.

Custom interactive filters cannot be used in a breakdown dashboard
:   On breakdown dashboards, the breakdown itself is used to filter all Performance
    Analytics widget data. For more information, see [Using breakdowns on responsive dashboards](https://www.servicenow.com/docs/WhqUBX4Acs7vQ2lG3W3lSQ "You can add breakdown sources to a responsive Core UI dashboard. Dashboard users then can select a breakdown source and one or more breakdown elements to filter scores in the visualizations on the dashboard.").