Platform Analytics Migration Center

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Platform Analytics Migration Center

    The Platform Analytics Migration Center facilitates the transition of your Core UI data, including dashboards, reports, interactive filters, and Performance Analytics widgets, to Platform Analytics. This migration results in a unified set of visualizations and filters for all data sources. After activation, Platform Analytics will be the primary environment for managing analytics content.

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    Key Features

    • Migrated Content: Core UI dashboards can be migrated to Platform Analytics, allowing users to maintain access to their existing data visualizations.
    • Compatibility Mode: Some content may not have a direct equivalent in Platform Analytics and will be displayed in Compatibility Mode, housed within an iframe.
    • Migration Process: Steps include removing unused dashboards, running the migration procedure, reviewing results, activating the migration, and creating custom content as needed.
    • Menu Changes: Post-migration, users will find all analytics content under Platform Analytics > Library instead of the previous Self Service and Reports navigation paths.
    • Block Migration Options: Customers can disable migration options through a system property, allowing for control over the migration process.

    Key Outcomes

    Upon successful migration, users will benefit from a streamlined analytics experience with all content centralized under Platform Analytics. This transition enables improved data visualization and management capabilities. However, be aware that once migration is complete, adding new Core UI reports and widgets will no longer be possible, and only migrated or newly created Platform Analytics content can be added to dashboards.

    When you migrate your Core UI data, your existing dashboards, reports, interactive filters, and Performance Analytics widgets are moved to Platform Analytics. When you activate the migration, the result is a single set of visualizations and unified filters for all data sources.

    Note:

    To learn more about Platform Analytics and the Migration Center, see the Platform Analytics enablement toolkit on the ServiceNow Community.

    From the Zurich release, both Core UI and Platform Analytics experience dashboards and visualizations sit side by side in the Platform Analytics library. Analytics managers can choose to migrate individual Core UI dashboards from the common library page.

    Platform Analytics experience is enabled by default for all users on upgrade to Australia.

    Once migration is complete, you won't be able to add Core UI reports, PA widgets and filters to Platform Analytics experience dashboards. It is possible to add only migrated content and content created within Platform Analytics experience to these dashboards.

    You cannot use update sets to move the migrated material from a non-production instance to a production instance. Test the migration on the non-production instance and then use Migration Center functionality to migrate the production instance.

    What is migrated

    Both Core UI and Platform Analytics experience content is available in the library. The migration process takes your dashboard content and migrates it from Core UI (Dashboards and visualizations in the classic environment) to Platform Analytics experience. If you use indicators, you get tools to alert you of significant changes.

    Note:
    When you upgrade releases, the Migration Center automatically migrates any previously incompatible content that is now compatible.

    What isn't migrated

    The short answer is that almost everything is migrated. Most Core UI dashboard content is supported in Platform Analytics experience. Some content doesn’t have an analogous Platform Analytics feature. Any dashboard with content that isn't migrated and is migrated into a container, also called an iframe. This is called Compatibility mode. For detailed information about content that isn't migrated, see Unmigrated content and compatibility mode migrations.

    What is the migration process

    The migration process has the following steps.
    Remove unused dashboards
    Remove any unused dashboards and reports to promote a streamlined process.
    • Navigate to pa_dashboards.list, select the dashboards you want to delete, and then select Actions on selected rows > Delete.
    • Navigate to All > Reports > Administration > All, select the reports you want to delete, and then select Actions on selected rows > Delete.
    Run the migration procedure
    The procedure identifies what can be migrated directly into Platform Analytics and what is migrated in Compatibility Mode.
    Review the migration results
    You may identify dashboards or other content that you don't want to migrate, for example, unused dashboards, out-of-date visualizations, or filters that don't work as expected.
    Activate the migration
    Activation might be time-consuming, depending on how much content you're migrating.

    Create custom content

    You can use tools such as UI Builder to create custom content that meets the needs of content that doesn't migrate.

    What happens to my menus

    Before migration, users navigated to Self Service > Dashboards to view the dashboard overview and to Reports > View / Run to view the list of reports. After you activate the migration, all analytics content, including dashboards, data visualizations, filters, and KPIs are under Platform Analytics > Library.

    Block Migration Options

    You can disable the Start Moving and Activate Platform Analytics experience options. Create the system property com.glide.par.coreui.migration.enabled and set it to False. If you set the property to False before you migrate any content, both options are turned off. If you set the property to false after you migrate your content, only the Activate button is inactive.

    If you want to start the migration and view what artifacts are in compatibility mode, and resolve any issues, set the property to False after you run the migration to help prevent activation of Platform Analytics experience. If you want to prevent the migration process, set the property to False first.

    For more information, see Add a system property.