---
sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Limitations

# Limitations to generating data visualizations {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
While data visualization generation is designed to handle a wide range of queries and scenarios, certain cases are not supported or only partially supported.
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| Query contents | Example | Limitation |
|-|-|-|
| Visualization type | "Show me a heatmap of open incidents by creation date" | Only the following visualization types are supported: * Scores: single score, dial, gauge * Bar: horizontal and vertical bars * Donut, pie, and semi-donut * Time series: area, line, column, scatter, spline, step * List {#limitations-generating-dv__ul_mgn_22c_4gc} |
| Data source | "Show me open asset contracts" | Only table data sources listed in the Semantic Table Configuration table are supported. See [Add a table to the semantic data layer](https://www.servicenow.com/docs/E3BMoMkuGdhpOLEm_VXDig#add-table-semantic-layer "Add more tables to the Query Generation semantic layer so that users can use ServiceNow Otto for Platform Analytics applications to ask questions about the data in those tables."). |
| Multiple Group By conditions | "Show me open incidents by group and state." | Data visualization generation will produce results, but only the first 'group by' clause (group) will be considered. The second 'group by' clause (state) will be ignored in the current output. |
| Multiple time periods | "Show me open incidents last week, month, and year." | Data visualization generation is currently unable to process queries that request data for multiple time periods simultaneously. Only one time period can be handled at a time. |
| Conflicting or complementary conditions | "Show me resolved and unresolved cases last week." | Data visualization generation detects only the first condition (resolved) under the state column. The second condition (unresolved) is misinterpreted and may be incorrectly mapped to another column or ignored. |
| Multiple data tables | "Show me high priority incidents, problems and changes" | Data visualization generation identifies only the first table and ignores the other ones. |
| Non-English queries | -- | Only English is supported |
| Technical dashboards | -- | Data visualizations can be added only to dashboards that are created in the inline editor. Technical dashboards are not supported. |
[Table 1. Unsupported queries]

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## Possible ways to circumvent limitations {#limitations-generating-dv__section_krc_zyn_zbc}

* Simplify your queries by focusing on one 'group by' clause at a time.
* Specify a single time period per query.
* Avoid multiple conditions in a single query.
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