--- sourceDocument: Brazil Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Domain separation # Domain separation and Performance Analytics {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Domain separation and Performance Analytics Domain separation in Performance Analytics allows ServiceNow customers to logically segregate data, processes, and administrative tasks into distinct domains. This enables control over data visibility and access based on user roles within those domains. Performance Analytics supports collecting and analyzing scores from multiple domains, offering domain-specific administration to suit complex organizational structures, especially beneficial for managed service providers (MSPs) and multi-tenant environments. Show full answer Show less ## Key Features * **Support Levels:** Enhanced support includes UI-based, fail-safe configurations that allow individual tenants to modify business logic (such as impact, urgency, and priority matrices) without affecting others. * **Domain Separation Approaches:** * **Global:** Performance Analytics records are global; data collection respects domain boundaries for facts like incidents. Suitable for most customers and used by Platform Analytics Solutions. * **Domain-specific:** Performance Analytics records are separated by domain, with domain-specific administrators managing their own data. * **Hybrid:** Combines global low-level records with domain-separated high-level records, allowing distinct management roles. This is an advanced configuration. * **Extended Functionality for Complex Domains:** Available via the Performance Analytics --- Domain Separation Support plugin, this includes: * Hierarchical multi-domain configurations to group and manage domains based on visibility and conditions. * Options to roll up child domain scores to parent domains and aggregate scores across domains. * Dashboard filtering by domain or aggregated domain scores, enhancing reporting and analysis. * **Performance Considerations:** Instances with many domains, typical for MSPs, may experience performance degradation when retrieving scores. Customers should consult available knowledge base articles for mitigation strategies. * **APIs and Utilities:** The PADomainUtils API allows copying Performance Analytics records between domains within the same instance, facilitating data management. ## Requirements * A fully enabled, subscription version of Performance Analytics. * The Domain Support --- Domain Extension Installer plugin. * Access to Now Support for troubleshooting and advanced configurations. ## Practical Benefits for ServiceNow Customers * Enables granular control over Performance Analytics data visibility and administration in multi-tenant or multi-domain environments. * Supports customization of business logic and data parameters per domain, ensuring tenant autonomy and security. * Facilitates scalable analytics configurations for complex organizational structures via hierarchical domain grouping and score aggregation. * Improves dashboard relevance by filtering data per domain or aggregated groups, enhancing decision-making. ## Next Steps ServiceNow customers implementing domain separation in Performance Analytics should select the most appropriate domain separation approach---global, domain-specific, or hybrid---based on their organizational needs. For complex domain scenarios, enabling the extended domain separation plugin provides advanced configuration capabilities. Customers should also monitor performance impacts in multi-domain environments and leverage available APIs for efficient data management. Domain separation is supported for Performance Analytics. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data. Performance Analytics supports collecting scores from multiple domains and can be configured to enable domain-specific administration. Extended domain configuration functionality is available for customers with complex domains. ## Support level: Enhanced {#c_PAWithDomainSeparation__section_mcg_34k_xkb} * Includes all aspects of Basic and Standard levels of support. * Data-driven process enables service provider customers to modify business logic that is based on defined use cases. These configurations are UI-based and fail-safe so that configurations by one customer cannot affect another. * Tenants of the instance must be able to configure minimum viable product (MVP) business logic and data parameters for themselves. This logic and parameters would be expected for the application's normal function. {#c_PAWithDomainSeparation__ul_pkd_yrj_xkb} Sample use case: Tenant-customers of a shared environment must be able to modify the impact, urgency, or priority matrix to set priority within their domain.{#c_PAWithDomainSeparation__p_ysc_nfg_h1c} For more information on support levels, see [Application support for domain separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=brazil&pubname=brazil-platform-security&ft:locale=en-US).{#c_PAWithDomainSeparation__p_zsc_nfg_h1c} ## Requirements {#c_PAWithDomainSeparation__section_zhd_c4v_22b} * A fully enabled, subscription version of Performance Analytics. See [Activating your Performance Analytics subscription](https://www.servicenow.com/docs/J9I1xhGHt4W44CzoJq2ZxA#c_PremiumPerformanceAnalytics "Without a paid Performance Analytics subscription, your use is limited to 180 days of data collection (five months for monthly indicators) and to specific indicators provided by ServiceNow, and you cannot activate Data snapshots. For unlimited access to all features, purchase a subscription to Performance Analytics."). * The Domain Support --- Domain Extension Installer plugin. {#c_PAWithDomainSeparation__ul_lnq_cbw_z4b} Warning: Instances with a large number of domains, as is typical for multiple service providers (MSPs), can experience performance degradation when retrieving Performance Analytics scores. For a potential solution, see [KB1516963](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1516963). Access to Now Support is required. ## Approaches to domain separation {#c_PAWithDomainSeparation__section_osk_3js_qpb} There are three approaches to domain separation in Performance Analytics: Global : The Performance Analytics records, such as indicators and breakdowns, are all in the global domain. Data collection jobs respect the domains of facts table records, such as incidents, when they collect indicator scores. Users see scores only from domains they have visibility into. Platform Analytics Solutions use this approach. It is the most suitable approach in most cases. Domain-specific : The Performance Analytics records themselves are domain-separated. Each domain has users with pa_admin and other roles for managing Performance Analytics. Hybrid : Low-level Performance Analytics records, such as indicator sources, are global. High-level Performance Analytics records, such as widgets, are domain-separated. The pa_admin users manage the low-level, global records. Each domain has users with roles like pa_power_user to manage high-level records. This approach is advanced. For more information, see: * [Approaches to Performance Analytics with domain separation](https://www.servicenow.com/docs/Ae~nnsYASqYaL6OYXVBCjQ "When using Performance Analytics with domain separation, you can collect domain-specific scores. You can use global or domain-specific Performance Analytics table records or even a combination of both.") * [Performance Analytics for Managed Service Providers](https://community.servicenow.com/community?id=community_blog&sys_id=e59bf10adbb7d4d04aa5d9d96896197d) * [SPM Project Portfolio Management, Domain Separation and Managed Service Providers](https://community.servicenow.com/community?id=community_article&sys_id=616d706edbb318d066f1d9d9689619c1) {#c_PAWithDomainSeparation__ul_msx_dcp_ypb} ## Extended functionality for complex domains {#c_PAWithDomainSeparation__section_mms_ddy_z4b} You can extend the domain separation support for Performance Analytics with the following features, designed especially for customers with complex domains to manage: Hierarchical multi-domain configurations : Group domains together, based on their visibility to a user group or on other conditions. Collect scores on some, all, or none of the child domains of these domains. Decide whether to roll up child domain scores to the parent domain, and whether for all children or only those explicitly in the configuration. Collect aggregate scores : Combine scores from the multiple domains in a domain configuration to create an aggregate score. Dashboard filtering by domain : Filter dashboards to show scores by domain or domain aggregate, as you would by breakdown. The extended functionality is available in the Performance Analytics --- Domain Separation Support plugin. The general requirements for domain separation in Performance Analytics also apply. Extended functionality supports only the global approach to domain separation. For more information about this extended functionality, see: [Grouping domains in Performance Analytics domain configurations](https://www.servicenow.com/docs/TQ4E3cZ2j1z2vN_soX2UVg "Instead of configuring Performance Analytics for the domains of a specific user, create a reusable domain configuration. Select domains that are visible to a group of users, or filter domains directly. Domain configurations let you define hierarchical relationships and aggregate scores across multiple domains.") * **[Approaches to Performance Analytics with domain separation](https://www.servicenow.com/docs/Ae~nnsYASqYaL6OYXVBCjQ)** When using Performance Analytics with domain separation, you can collect domain-specific scores. You can use global or domain-specific Performance Analytics table records or even a combination of both. * **[Grouping domains in Performance Analytics domain configurations](https://www.servicenow.com/docs/TQ4E3cZ2j1z2vN_soX2UVg)** Instead of configuring Performance Analytics for the domains of a specific user, create a reusable domain configuration. Select domains that are visible to a group of users, or filter domains directly. Domain configurations let you define hierarchical relationships and aggregate scores across multiple domains. * **[PADomainUtils - Global](https://www.servicenow.com/docs/ca3Y_LwRa_prY~78RjjcPg)** The PADomainUtils API enables you to copy Performance Analytics records between different domains on the same instance. **Related topics** * [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=brazil&pubname=brazil-platform-security&ft:locale=en-US)