---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Analytics Hub list of indicators

# Analytics Hub list of
indicators {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Analytics Hub List of Indicators

The Analytics Hub offers a comprehensive list of indicators with their scores and customizable analytics, replacing the previous scorecards.
Access the Analytics Hub viaPerformance Analytics \> Analytics Hubto view and manage indicators effectively.
Show full answer Show less  

## Key Features

* **Indicator Interaction:** Click on an indicator's name to view detailed analytics, or use the pencil icon to edit the indicator if you have the necessary permissions.
* **Favorites and Key Indicators:** Mark indicators as favorites with a green star or define them as key indicators with a black dot.
* **Customization Options:** Utilize the list settings icon to filter indicators based on key status, defined targets, or type (formula/manual). You can also set breakdown sources and elements for more tailored views.
* **Column Settings:** Choose which analytics to display, including score changes, trends, bullet charts, and targets.
* **Performance Filters:** Filter indicators by performance categories: Best, Worst, Improved, and Degraded for quick assessments.

## Key Outcomes

By using the Analytics Hub, customers can efficiently manage performance indicators, customize their views to focus on relevant data, and quickly identify trends and areas needing attention. This enhanced visibility empowers better decision-making and performance optimization across the organization.  
The Analytics Hub provides a list of indicators, their scores, and a customizable
selection of other analytics. Click the name of an indicator to see more details about that
indicator. The Analytics Hub replaces scorecards.

To access the Analytics Hub
list, navigate to Performance AnalyticsAnalytics Hub.

## Indicator list controls {#c_UseIndicatorOverview__section_xks_d1n_gfb}

The list of indicators includes the following controls:

* Click the name of an indicator to open a view of the Analytics Hub that is focused on the indicator. An extended set of analytical tools is available in this view.
* Click the pencil icon next to an indicator to open the indicator record for editing. This icon is available only if your roles give you access to the indicator record.
* A solid green star beside an indicator name indicates that it is a favorite. Click the star beside the indicator to mark it as a favorite.
* A black dot beside an indicator name indicates that it is a key indicator. Mark indicators as key by selecting the Key check box when creating the indicator.
{#c_UseIndicatorOverview__ul_y2h_5fm_1r}  
Figure 1. List of indicators To customize what the Analytics Hub shows, click the list settings icon (![]()) beside the search box. Figure 2. Indicator list settings  
The list settings include the following sections:

* Filter settings
* Breakdown source and element settings
* Column settings
{#c_UseIndicatorOverview__ul_rlf_z4d_crb}

## Filter settings {#c_UseIndicatorOverview__section_qmn_p4m_gfb}

You can filter which indicators are shown with the following settings:

Key indicators
:   Only indicators that are defined as key indicators in the indicator record are
    shown.

With a target
:   Only indicators with a defined target are shown.

Formula
:   Only formula indicators are shown.

Manual
: Only manual indicators are shown.  
Figure 3. Filter setting to show only formula indicators

## Breakdown source and element settings {#c_UseIndicatorOverview__section_oyw_q4m_gfb}

Within the settings, you can also select a breakdown source. Only indicators that use that
breakdown source are shown. After choosing the breakdown source, you can further filter the
list of indicators by selecting a breakdown element. Only indicators to which that element
applies are shown.

In the following example, you see how the scores change when the list is filtered on the
Indicator.Priority breakdown source and then on the 1 - Critical element.  
Figure 4. Indicator list with no breakdown filter applied Figure 5. Indicator list with a breakdown source filter applied Figure 6. Indicator list with a breakdown source and element filter applied

## Column settings {#c_UseIndicatorOverview__section_iwy_wzm_gfb}

Select which analytics to show in the indicator list. The indicator scores are always shown.

Change
:   The change in scores, in absolute value, between the most recent and the preceding
    data collection.

Trend
:   The trend line for scores over the course of the data collection. This trend line is
    a miniaturization of the trend line that can be seen when the Analytics Hub is focused
    on a specific indicator.

Bullet chart
:   A chart comparing current score to target. This chart is shown for an indicator only
    if a target is set on that indicator. ![Bullet chart showing that the score meets the target of 5%]()

Date
:   Date that the latest score was collected.

Target
:   The target for the indicator, if one has been set.

Gap
:   The gap between the latest score and the target. A value is shown only if a target
    has been set for the indicator.

Frequency
:   The frequency with which scores are calculated for the indicator.

Direction
:   Whether the score for the indicator should minimize, maximize, or neither.

Show percentage
:   If activated, the change in score is shown as a percentage instead of as an absolute
    value.

## Filter by performance {#c_UseIndicatorOverview__section_rnm_2pm_gfb}

You can filter the list of indicators based on the indicator performance, in addition to filtering the list in the settings. ![Analytics Hub performance filters]()

* Best: Shows indicators that are outperforming their target (green), ordered by Gap % (best performers on top).
* Worst: Shows indicators that are under performing their target (red), ordered by Gap % (worst performers on top).
* Improved: Shows indicators that have improved compared to the previous data collection (moving in the right direction).
* Degraded: Shows indicators that have degraded compared to the previous data collection (moving in the wrong direction).
{#c_UseIndicatorOverview__ul_bmj_y2m_1r}

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