--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Performance Analytics widgets # Performance Analytics widgets {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Performance Analytics widgets Performance Analytics widgets allow users to visualize indicator scores on dashboards. This feature is part of the Core UI front end and is deprecated, meaning it is in maintenance mode and will only receive security fixes. Users with thepaadminrole can create or edit these widgets, while any user can view them once added to a dashboard. Show full answer Show less ## Key Features * **Widget Types:** Various widget types include Time Series, Breakdown, Score, List, Pivot, Text Analytics, and Workbench, each serving different visualization purposes. * **Filtering and Grouping:** Widgets can filter or group indicator scores by breakdowns and apply time series functions. * **Aggregation and Rounding:** Values are rounded and abbreviated (e.g., 11K for 11,234) to enhance clarity in visualizations. * **Security and Access Control:** Widgets follow indicator and breakdown access control lists (ACLs), ensuring appropriate visibility based on user roles. * **Accessibility Features:** Users can enable data tables for charts and graphs to improve accessibility, replacing graphical representations with tables if preferred. ## Key Outcomes By utilizing Performance Analytics widgets, customers can effectively visualize and analyze their indicator data, allowing for better decision-making and performance monitoring. Users can expect to create tailored dashboards that reflect their business goals while maintaining control over data visibility and accessibility. Familiarity with widget types and their purposes will enable customers to choose the right visualizations to achieve their objectives efficiently. Widgets enable you to define visualizations for indicator scores. Widgets are shown on dashboards.{#c_Widgets__ph_if2_hbf_hw} Note: This feature is part of the Core UI front end. It is not supported on Platform Analytics dashboards or UI Builder pages, except to a limited extent when migrated in compatibility mode. To build Platform Analytics components, see [Data visualizations in Platform Analytics](https://www.servicenow.com/docs/31ki8ZWNSu19SjGiYRvjug "Data visualizations use graphics to show table, indicator, and other data. They combine and extend the functions of reports and Performance Analytics widgets from the Core UI, which they replace in Platform Analytics.") or [Filters in Platform Analytics](https://www.servicenow.com/docs/fQilLSCCedizcA~lGW_y7w "Filter lists and data visualizations on an inline or technical dashboard. Filter by possible data value or text, by whether the value is true or false, or by date."). This feature is deprecated, meaning it is in maintenance mode and is no longer being augmented or changed. Only security fixes to this feature will be addressed. The pa_admin role is required to create or edit Performance Analytics widgets, which may still be necessary in Service Portal, for example. A Performance Analytics widget ties an indicator to a visualization, such as a trend line, a set of columns, or a pie chart. Within the widget, you can filter or group indicator scores by breakdowns. You can also apply time series functions, such as 7-day sums, to the scores.{#c_Widgets__p_qfr_3bf_hw} To create or edit a Performance Analytics widget, the user must have the pa_admin or pa_power_user role. These roles are also required to add widgets to a dashboard. However, any user can view a widget that has been added to a dashboard. Note: If a user is prevented from viewing a visualization, a warning message prompts the user to contact the administrator. If the dashboard is so configured, you can select breakdown elements on the dashboard that apply to all the widgets on the dashboard. If you click a score in a widget on a dashboard, you open the Analytics Hub focused on that indicator. Note: Time series aggregations are validated on the Analytics Hub and in KPI Details but not in widgets. Therefore, you might navigate from a working widget to the Analytics Hub and get a warning that the indicator has an invalid aggregation. ## Rounding off {#c_Widgets__section_ly3_qrr_jlb} Values between 10,000 and 999,999 are rounded off to the nearest thousand and abbreviated with a K, such as 11K for 11,234. Values between 1 million and 999,999,999 are rounded off to the nearest million and abbreviated with an M. Values of 1 billion and higher are rounded off to the nearest billion and abbreviated with a G.{#c_Widgets__ph_rounding-off} Rounded calculations based on averages may be off by a small amount due to rounding errors.{#c_Widgets__ph_w3k_15d_h4b} ## Widget types and creation details {#c_Widgets__section_tpq_llp_1bb} The first step in creating a widget is to select the type of widget to create. Base this decision on the business goals you are trying to achieve with the widget. {#c_Widgets__table_a5g_p5t_x1b__entry__3} | Widget type | Purpose | Typical Visualizations | |-|-|-| | [Time Series widget](https://www.servicenow.com/docs/hJ5CL48eC6GMrLKTbgjbdQ "Time series widgets show changes in an indicator score over time. Different visualizations emphasize the trend in the scores or the scores themselves, and can display one indicator or compare several indicators.") | Shows changes over time in indicator scores. | Line visualization is the most usual. Other visualizations are: spline, step, column, stacked column, area, and relative compare. | | [Breakdown widget](https://www.servicenow.com/docs/u~Z9uW1X~4SmrYvFzRg4qg "Breakdown widgets show indicator scores grouped by breakdown elements. Different visualizations can be used to compare the relative proportion of breakdown elements or the trends in these proportions.") | Groups indicator scores by the elements of a breakdown. | Scorecard, pie and similar charts, funnel and pyramid, column and similar charts, relative compare, line, Pareto, pivot scorecard, and treemap. | | [Score widget](https://www.servicenow.com/docs/yCvO_QW4wDNaqFKvVk5Pkw "Score widgets show aggregate indicator scores.") | Shows aggregate indicator scores. Can show an indicator score against a target. | Latest score, speedometer, real-time score. | | [List widget](https://www.servicenow.com/docs/cPcMBk~fPxPicyEslykT0w "List widgets show the scores of multiple indicators.") | Lists the metrics for several indicators. | Scorecard, spider web. | | [Pivot widget](https://www.servicenow.com/docs/e5UglscIH4F13wUSzS76gw "To group the scores of an indicator by two breakdowns, use a heatmap visualization in a pivot widget.") | Groups the scores of one indicator by the elements of two breakdowns. | Heatmap | | [Text analytics](https://www.servicenow.com/docs/nohUYTenKpuTmZQxKWYgqg "Text analytics reveal any patterns that exist in user-entered text fields.") | Visualizes word frequencies and groupings in the text that users enter in forms | Word cloud | | [Workbench widget](https://www.servicenow.com/docs/ASGMmTrQQ792lKQyHlPBag#c_MonitorWorkflowWorkbenchWidget "A workbench process widget is a collection of indicators that tell a story. The widget enables you to analyze multiple facets of multiple indicators on one screen without drilling down. This widget is useful when you want to monitor a process or service that has a workflow.") | Shows multiple indicators and their relations, to monitor a workflow or other process. | Workbench | [ ] {#c_Widgets__table_a5g_p5t_x1b} ## Security requirements for viewing widgets {#c_Widgets__section_amp_btx_vfb} Starting with Quebec, widgets follow indicator and breakdown access control lists (ACLs). Outside of ACLs, no roles are required for viewing widgets.{#c_Widgets__p_nw2_nfg_h1c} However, if you upgrade an instance from a version earlier than Quebec, by default the rules from before Quebec still apply. Indicator and breakdown ACLs are followed only in these areas: * List widgets follow indicator ACLs. * When viewing breakdowns, breakdown ACLs apply. {#c_Widgets__ul_t4m_111_lmb} Furthermore, on an upgraded instance, the following widgets may require users to have the pa_viewer role: * List widgets * Text widgets * The Breakdowns section of Workbench widgets {#c_Widgets__ul_lxg_rrx_vfb} Upgraded instances cannot automatically follow the rules introduced in Quebec because of the variation in how ACLs are configured.{#c_Widgets__p_qw2_nfg_h1c} ## Data tables for widget accessibility {#c_Widgets__section_bpb_s53_prb} If under Preferences you have enabled AccessibilityEnable data table for charts and graphs, tables replace the graphical charts for all Performance Analytics widgets on your instance. Workspace widgets are an exception, as they show both charts and tables. For more information about accessibility and widgets, including how to replace colors with patterns, see [Accessibility options on dashboards](https://www.servicenow.com/docs/C2a6tbow~i53GB6RsVsxAw "Understand how accessibility settings affect reports and Performance Analytics widgets on dashboards. Data visualizations on a Workspace are also affected."). *[\>]: and then