---
sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Performance Analytics widgets

# Performance Analytics widgets {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Performance Analytics widgets

Performance Analytics widgets in ServiceNow enable you to create visual representations of indicator scores, such as trend lines, pie charts, and scorecards.
These widgets are displayed on dashboards within the Core UI front end and can be filtered or grouped by breakdowns and enhanced with time series functions.
Although this feature is deprecated and maintained only for security fixes, it remains useful, especially in Service Portal contexts.
Show full answer Show less  
To create, edit, or add Performance Analytics widgets to dashboards, users need the **paadmin** or **papoweruser** roles. Any user can view widgets once added to dashboards, but viewing restrictions may apply based on indicator and breakdown access control lists (ACLs).

## Key Features

* **Widget Types:** Choose from various widget types tailored to different business goals:
  * **Time Series:** Visualizes indicator score trends over time using line, spline, column, and other chart types.
  * **Breakdown:** Groups scores by breakdown elements and supports scorecard, pie, funnel, and other charts.
  * **Score:** Displays aggregate scores and comparisons against targets, using visualizations like speedometers and latest score indicators.
  * **List:** Lists metrics for multiple indicators in formats such as scorecards or spider webs.
  * **Pivot:** Groups scores by two breakdown elements presented as heatmaps.
  * **Text Analytics:** Visualizes word frequency and groupings from user-entered text via word clouds.
  * **Workbench:** Monitors multiple indicators and their relationships in workflows or processes.
* **Filtering and Grouping:** Apply breakdown filters and time series functions, including 7-day sums, to customize data views.
* **Interactivity:** Selecting a score on a widget navigates users to the Analytics Hub focused on that indicator.
* **Value Rounding:** Numeric values are abbreviated for readability (e.g., thousands as K, millions as M, billions as G), with minor rounding discrepancies possible.
* **Security:** Since the Quebec release, widgets enforce indicator and breakdown ACLs for viewing access; upgraded instances may require additional roles such as **paviewer** for certain widget types.
* **Accessibility:** Enabling the accessibility preference replaces graphical charts with data tables across widgets, improving usability for all users. Workspace widgets display both charts and tables.

## Practical Implications for ServiceNow Customers

This widget functionality allows you to visually monitor and analyze key performance indicators directly from dashboards, aiding quicker decision-making and performance tracking. While the feature is deprecated and not supported in Platform Analytics dashboards or UI Builder pages, it remains relevant for Core UI and Service Portal implementations.

Ensure proper user roles (**paadmin** , **papoweruser** , or **paviewer**) and ACLs are configured to control widget creation, editing, and viewing securely. Use widget types that align with your business objectives to effectively communicate insights.

For enhanced accessibility, consider enabling data tables to complement or replace visual charts, making your dashboards more inclusive.  
Widgets enable you to define visualizations for indicator scores. Widgets are shown on dashboards.{#c_Widgets__ph_if2_hbf_hw}  
Note:  
This feature is part of the Core UI front end. It is not supported on Platform Analytics dashboards or UI Builder pages, except to a limited extent when migrated in compatibility mode. To build Platform Analytics components, see [Data visualizations in Platform Analytics](https://www.servicenow.com/docs/ax925vS_JVZ_6HvwICOctQ "Data visualizations use graphics to show table, indicator, and other data. They combine and extend the functions of reports and Performance Analytics widgets from the Core UI, which they replace in Platform Analytics.") or [Filters in Platform Analytics](https://www.servicenow.com/docs/Ksd_gZ2~lVjayiO1Ve~Cng "Filter lists and data visualizations on an inline or technical dashboard. Filter by possible data value or text, by whether the value is true or false, or by date.").

This feature is deprecated, meaning it is in maintenance mode and is no longer being augmented or changed. Only security fixes to this feature will be
addressed.

The pa_admin role is required to create or edit Performance Analytics widgets, which may still be necessary in Service Portal, for example.

A Performance Analytics
widget ties an indicator to a visualization, such as a trend line, a set of columns, or a pie
chart. Within the widget, you can filter or group indicator scores by breakdowns. You can also
apply time series functions, such as 7-day sums, to the scores.{#c_Widgets__p_qfr_3bf_hw}  
To create or edit a Performance Analytics widget, the user must have the pa_admin or pa_power_user role. These roles are also required to add widgets to a dashboard. However, any user can view a widget that has been added to a dashboard.  
Note:  
If a user is prevented from viewing a visualization, a warning message prompts the user to contact the administrator.  
If the dashboard is so configured, you can select breakdown elements on the dashboard that apply to all the widgets on the dashboard. If you click a score in a widget on a dashboard, you open the Analytics Hub focused on that indicator.  
Note:  
Time series aggregations are validated on the Analytics Hub and in KPI Details but not in widgets. Therefore, you might navigate from a working widget to the Analytics Hub and get a warning that the indicator has an invalid aggregation.

## Rounding off {#c_Widgets__section_ly3_qrr_jlb}

Values between 10,000 and 999,999 are rounded off to the nearest thousand and abbreviated with a K, such as 11K for 11,234. Values between 1 million and 999,999,999 are rounded off to the nearest million and abbreviated with an M. Values of 1 billion and higher are rounded off to the nearest billion and abbreviated with a G.{#c_Widgets__ph_rounding-off}

Rounded calculations based on averages may be off by a small amount due to rounding errors.{#c_Widgets__ph_w3k_15d_h4b}

## Widget types and creation details {#c_Widgets__section_tpq_llp_1bb}

The first step in creating a widget is to select the type of widget to create. Base this
decision on the business goals you are trying to achieve with the widget.  
{#c_Widgets__table_a5g_p5t_x1b__entry__3}

| Widget type | Purpose | Typical Visualizations |
|-|-|-|
| [Time Series widget](https://www.servicenow.com/docs/iHsef6kB06mOvv6J9ptSzw "Time series widgets show changes in an indicator score over time. Different visualizations emphasize the trend in the scores or the scores themselves, and can display one indicator or compare several indicators.") | Shows changes over time in indicator scores. | Line visualization is the most usual. Other visualizations are: spline, step, column, stacked column, area, and relative compare. |
| [Breakdown widget](https://www.servicenow.com/docs/gWxDeMVeT5adUNQ1BoNClA "Breakdown widgets show indicator scores grouped by breakdown elements. Different visualizations can be used to compare the relative proportion of breakdown elements or the trends in these proportions.") | Groups indicator scores by the elements of a breakdown. | Scorecard, pie and similar charts, funnel and pyramid, column and similar charts, relative compare, line, Pareto, pivot scorecard, and treemap. |
| [Score widget](https://www.servicenow.com/docs/7gEQyeN6zQdMFvQ~NmTF4A "Score widgets show aggregate indicator scores.") | Shows aggregate indicator scores. Can show an indicator score against a target. | Latest score, speedometer, real-time score. |
| [List widget](https://www.servicenow.com/docs/DhI3UmTzAl5FNLhVavM_IA "List widgets show the scores of multiple indicators.") | Lists the metrics for several indicators. | Scorecard, spider web. |
| [Pivot widget](https://www.servicenow.com/docs/~vDDnmmnHzz_WCDIACcIhw "To group the scores of an indicator by two breakdowns, use a heatmap visualization in a pivot widget.") | Groups the scores of one indicator by the elements of two breakdowns. | Heatmap |
| [Text analytics](https://www.servicenow.com/docs/DrJR8e893mDDP6JCE1l1xA "Text analytics reveal any patterns that exist in user-entered text fields.") | Visualizes word frequencies and groupings in the text that users enter in forms | Word cloud |
| [Workbench widget](https://www.servicenow.com/docs/MzqBjsCmVwNMWgbV6H3yHQ#c_MonitorWorkflowWorkbenchWidget "A workbench process widget is a collection of indicators that tell a story. The widget enables you to analyze multiple facets of multiple indicators on one screen without drilling down. This widget is useful when you want to monitor a process or service that has a workflow.") | Shows multiple indicators and their relations, to monitor a workflow or other process. | Workbench |
[ ]

{#c_Widgets__table_a5g_p5t_x1b}

## Security requirements for viewing widgets {#c_Widgets__section_amp_btx_vfb}

Starting with Quebec, widgets follow indicator and breakdown access control
lists (ACLs). Outside of ACLs, no roles are required for viewing widgets.{#c_Widgets__p_nw2_nfg_h1c}  
However, if you upgrade an instance from a version earlier than Quebec, by default the rules from before Quebec still apply. Indicator and breakdown ACLs are followed only in these areas:

* List widgets follow indicator ACLs.
* When viewing breakdowns, breakdown ACLs apply.
{#c_Widgets__ul_t4m_111_lmb}  
Furthermore, on an upgraded instance, the following widgets may require users to have the pa_viewer role:

* List widgets
* Text widgets
* The Breakdowns section of Workbench widgets
{#c_Widgets__ul_lxg_rrx_vfb}

Upgraded instances cannot automatically follow the rules introduced in Quebec because of the variation in how ACLs are configured.{#c_Widgets__p_qw2_nfg_h1c}

## Data tables for widget accessibility {#c_Widgets__section_bpb_s53_prb}

If under Preferences you have enabled AccessibilityEnable data table for charts and graphs, tables replace the graphical charts for all Performance Analytics
widgets on your instance. Workspace widgets are an exception, as they show both charts
and tables. For more information about accessibility and widgets, including how to
replace colors with patterns, see [Accessibility options on dashboards](https://www.servicenow.com/docs/hPMvEupCrz3KKNDRG7xGdw "Understand how accessibility settings affect reports and Performance Analytics widgets on dashboards. Data visualizations on a Workspace are also affected.").

*[\>]: and then