---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Implement Performance Analytics

# Implement Performance Analytics {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Follow these steps to begin using Performance Analytics to improve your service
levels.

A properly implemented Performance Analytics solution results in a set of dashboards tailored for the needs of specific people in your company. For an example, see the video linked from [ITSM Success Dashboard
indicators](https://www.servicenow.com/docs/access?context=success-dashboard-indicator-landing&version=australia&pubname=australia-it-service-management&ft:locale=en-US).

## Plan and Prepare {#implementing-pa__section_kyn_qcc_hhb}

Define goals and measurements to assess and drive improvement.

1. Identify the business processes you want to measure and improve.
2. Determine factors and behaviors which affect the health of these business processes.
3. Decide on the metrics to measure.
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For a tool to help you plan and prepare your Performance Analytics solution, see [Design your Performance Analytics solution with KPI Composer](https://www.servicenow.com/docs/0KCZ5OZJre0hPbYikLjirA "KPI Composer ensures that your performance management strategy aligns with business goals and has support from executive sponsors. Use KPI Composer to bridge the gap between defining your performance measurement strategy and the realization of that strategy from within Performance Analytics. Start with your business goals and plan all your components through indicators up to the final dashboard.").

## Start with Platform Analytics Solutions {#implementing-pa__section_xbg_wcc_hhb}

Before you create new indicators, try out the built-in dashboards and indicators available in Platform Analytics Solutions.  
Important:  
Set up and test Platform Analytics Solutions on a non-production instance before enabling them in production.

1. Check your license entitlement.
2. Verify that your indicator and breakdown sources refer to the correct tables.
3. Customize your indicators and breakdowns to meet the needs of your organization.
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## Collect data {#implementing-pa__section_yqf_dfc_hhb}

Collection jobs need to be configured to run with the desired frequency and activated.

1. Schedule and activate data collector jobs.
2. Run historical data collector jobs as a one-off to populate empty indicators.
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## Share results {#implementing-pa__section_myv_ngc_hhb}

Display actionable KPIs that tell the story of your business process and display the right level of information to their intended viewers.

1. Explore the available pre-configured content to get a feel for your data and decide on any dashboard customizations.
2. Grant dashboard access to stakeholders.
3. Empower everyone to take action with embedded, real-time analytics.
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* **[Planning your indicators](https://www.servicenow.com/docs/ucMi69zfNSuG3m8aaRRZzA)**   
  Before creating an indicator, clarify what goals you wish to attain with the indicator.
* **[Performance Analytics data flow](https://www.servicenow.com/docs/hGiIHPWEEWEmEsuNaEeMkg)**   
  Before you get started with Performance Analytics, understand how the data flows through the platform, ultimately resulting in your ability to visualize process improvements.
* **[Performance Analytics architecture](https://www.servicenow.com/docs/3I48zQaBoKSHCYD9UumZXA)**   
  Before using Performance Analytics, familiarize yourself with how the layers of architecture take you from raw database entries to insightful visuals on dashboards.