Performance Analytics Admin Console
Summarize
Summary of Performance Analytics Admin Console
The Performance Analytics Admin Console centralizes management of Core UI Performance Analytics widgets and responsive dashboards within your ServiceNow instance. It enables administrators with theadminorpaadminroles to efficiently manage analytics content, troubleshoot issues, monitor usage, and configure settings, all from a single interface. Note that this console does not support Platform Analytics artifacts and only displays information related to Core UI components.
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Key Features
- Content Library and Guided Setup: Access and manage Platform Analytics Solution content, launch guided setup for activating and configuring analytics solutions, and view available system plugins (admin role required).
- Explore and Manage Analytics Elements: Quickly identify relationships between dashboards, reports, indicators, and interactive filters. This helps gauge the impact of changes such as field name modifications. Dashboards can be explored by group, and indicators are accessible via the Analytics Hub. Legacy Dependency Assessment helps analyze and manage analytics components.
- Troubleshooting: Utilize scheduled or on-demand diagnostic tests to identify and resolve errors or failed data collection jobs. The Troubleshoot panel highlights any issues, with filters to focus on error states. Diagnostic test results and job statuses can be tracked to maintain system health.
- Usage Monitoring: Dashboards provide insights into data collection job status and report usage statistics. The Data Collection Overview and Reports Usage dashboards help track and manage performance analytics data and report consumption.
- Advanced Configuration: Quick access to configuration settings including Performance Analytics properties, reporting properties, and responsive dashboard properties to tailor analytics behavior to your needs.
- Help Resources: Direct links to community forums, official product documentation, and video tutorials support ongoing learning and troubleshooting.
Practical Benefits for ServiceNow Customers
By using the Performance Analytics Admin Console, administrators can:
- Manage and maintain the integrity and relationships of analytics components efficiently.
- Identify and resolve data collection and configuration errors proactively, reducing downtime and inaccurate reporting.
- Monitor analytics usage and optimize dashboard and report performance based on real usage data.
- Configure advanced settings easily to customize analytics to organizational needs.
- Access comprehensive help resources to enhance understanding and resolve issues faster.
From a single console, administrators can manage Platform Analytics Solution content, manage Performance Analytics widgets and dashboards, diagnose and resolve errors, view usage analytics, modify configuration settings and access ServiceNow help.
Users with the admin or pa_admin roles can navigate to . If Performance Analytics is not enabled, click Learn More for information about activating it.
Content Library- Guided Setup for the Platform Analytics Solutions. Click Plugin List to show a list of available system plugins for inactive Platform Analytics Solutions.Note:You must have the admin role to see the list of plugins.
Click Guided Setup to launch guided setup for Platform Analytics Solutions.
Explore and ManageA single place where you can quickly identify and manage the relationships between your Performance Analytics elements and gauge the impact of change. For example, you can identify all the reports, indicators, and interactive filters in a dashboard group that are affected if you change a field name.
Click Dashboards to explore all of the dashboards in your instance sorted by group. Expand the group to view the individual dashboards.
Click KPIs to open the Analytics Hub, where you see an exploratory view of your indicators.
Use (Legacy) Dependency Assessment to view, analyze, and manage your Performance Analytics components.
Troubleshoot- The Troubleshoot panel enables you to utilize diagnostics delivered by the ServiceNow application to investigate tests that result in an Error warning and failed data collection jobs. Out-of-the-box diagnostics run on a schedule, but can also be executed on demand. The Scheduled Data Collection list filters out jobs that are run only once and jobs that are run only on demand.Note:If either of the numbers on the Troubleshoot card are greater than 0, there may be something wrong with your Performance Analytics implementation.
- Click Diagnostic Errors to view the Diagnostic Executions list, a summary of how many diagnostic tests were run, and how many issues were found. Use the State field to track which issues have been resolved. For more information on diagnostic executions, see Analytics Diagnostics.
- Click Failed Jobs to view the Scheduled Data Collection list. A failed job is a scheduled job for which the latest complete run is in the state collected_error. For more information on data collection, see Performance Analytics data collection and cleanup.
Usage- Dashboards with statistics about data collection jobs and report usage.
- Use the Data Collection Overview dashboard to track and manage data collection. Note that data collection jobs are not run by default. dashboard widgets do not show data until you run the associated data collection jobs. For more information, see Performance Analytics data collection and cleanup.
- Use the Reports Usage dashboard to track and manage report usage. For more information, see Report statistics.
Advanced Configuration- Quick links to advanced configuration settings.
Help- The community, product documentation, and the video tutorials on the ServiceNow YouTube channel provide additional insights into Performance Analytics functionality.