Breakdown and indicator Performance Analytics properties

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Breakdown and Indicator Performance Analytics Properties

    The Breakdown and Indicator Performance Analytics properties are critical for setting limits on the number of breakdown elements and indicators within visualizations. These parameters help optimize the performance and display of data in ServiceNow's Performance Analytics, particularly in the Analytics Hub and KPI Details sections. Understanding these properties allows ServiceNow customers to manage and visualize their data effectively.

    Show full answer Show less

    Key Features

    • com.snc.pa.scoresheet.maxelements: Limits the maximum number of breakdown elements displayed in scoresheets. Default is 500.
    • com.snc.pa.breakdownelementcutoff: Sets the maximum number of elements in breakdowns shown in Analytics Hub and KPI Details for scoreless elements. Default is 50.
    • com.snc.pa.scorecards.maxbreakdownelements: Controls the number of breakdown elements in Analytics Hub lists, with a default of 1000 and a maximum of 10,000.
    • com.snc.pa.scorecard.breakdown.chart.maxrows: Specifies the number of breakdown elements in visualizations, with a default of 10.
    • com.snc.pa.thresholds.frequencyintervalsinthepastlimit: Sets the number of past frequency intervals analyzed in threshold checks, defaulting to 2.
    • com.snc.pa.scorecard.maxrecordnum: Limits the number of records loaded automatically on the Analytics Hub records tab to 50,000.
    • com.snc.pa.targetbatchoperationlimit: Restricts the maximum number of targets inserted or updated in bulk on the Targets Configuration page to 100.
    • com.snc.pa.widget.maxwidgetindicators: Allows a maximum of 7 widget indicators in addition to the main indicator.
    • com.snc.pa.widgets.respectacl: Controls widget visibility based on ACLs, with default settings varying by instance type.

    Key Outcomes

    By configuring these properties, ServiceNow customers can enhance the performance and usability of their Performance Analytics solutions. Properly setting limits ensures efficient data management, improves visualization clarity, and optimizes the user experience within the Analytics Hub and KPI Details. Customers are encouraged to adjust these settings based on their specific analytical needs and data volumes.

    These properties set limits on breakdown elements and indicators, mostly in the context of visualizations.

    Property Description
    com.snc.pa.scoresheet.max_elements Maximum number of breakdown elements of a breakdown that can be shown in a scoresheet

    Default: 500
    com.snc.pa.breakdown_element_cutoff

    Maximum number of elements that a breakdown can have where the Analytics Hub and KPI Details show its scoreless elements.

    An element is scoreless when it meets one of these conditions:

    • For real-time scores, the element has never had a score.

    • For a formula indicator, the element has never had a score in one or more of the contributing indicators.

    • For the collected scores of an automated indicator, the element has never had a score. However, if the number of elements that would still be displayed exceeds the com.snc.pa.breakdown_element_cutoff value, only the elements that have a score or change value on the selected date are displayed. For more information and examples, see Collected scores and com.snc.pa.breakdown_element_cutoff.

    Note:
    This parameter does not affect whether unmatched elements are shown.

    Default: 50
    com.snc.pa.scorecards.max_breakdown_elements

    Maximum number of breakdown elements in Analytics Hub lists

    Default: 1000

    Maximum: 10,000. Any value set above 10,000 is treated as 10,000.

    Tip:
    If this value is not high enough for your indicators, consider redesigning your Performance Analytics solution.
    com.snc.pa.scorecard.breakdown.chart.max_rows Number of breakdown elements in visualizations

    Default: 10
    com.snc.pa.thresholds.frequency_intervals_in_the_past_limit Maximum number of frequency intervals in the past that a threshold check job analyzes

    Default: 2
    com.snc.pa.scorecard.max_record_num

    Number of records to be loaded automatically on the records tab of the Analytics Hub for a single indicator. If the number of records exceeds the value of this property, records are not automatically loaded. In this case, the user is presented with a message and a button to load all records.

    Default: 50,000
    com.snc.pa.breakdown_element_ui_max_records

    Deprecated in Analytics Hub. Limit for the number of elements to be fetched for a breakdown. Used for the lookup fields (breakdown dashboard, old detailed scorecard, and so on.)

    Default: 100
    com.snc.pa.target_batch_operation_limit

    Applies only to KPI Details: The maximum number of targets that can be inserted or updated in one bulk action on the Targets Configuration page. If you face timeouts while inserting or updating targets in bulk, consider reducing this limit.

    Default: 100
    com.snc.pa.widget.max_widget_indicators Maximum number of widget indicators, in addition to the main indicator that can be added to a widget

    Default: 7
    com.snc.pa.widgets.respect_acl Restrict widget visibility following the ACLs of indicators and breakdowns. True|false.
    • Default on new instances: true
    • Default on upgraded instances from before Quebec: false