--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Indicator thresholds # Indicator thresholds {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Thresholds define a normal range of scores for an indicator and alert you when certain events occurs, like when a score reaches an all-time high. When a threshold is triggered, the instance generates an email notification. This message is associated with the indicator and the message is directly available via the Analytics Hub or KPI Details. A threshold can be personal or global. A personal threshold is visible only to the user that created it and appears as a light grey dotted line, a global threshold is visible to all users and appears as a dark grey dotted line. Personal thresholds appear only on the Analytics Hub and KPI Details. The matrix of threshold visibility follows:{#pa-threshold__table_fsh_nbq_m1c__entry__3} | Platform Analytics experience feature | Equivalent Core UI feature | Global or Personal targets | |-|-|-| | [KPI Details](https://www.servicenow.com/docs/kA1aApb4uy2fqoIAesWWUw "KPI Details page enables you to delve into the information inside your Performance Analytics indicators (KPIs).") | [Analytics Hub](https://www.servicenow.com/docs/D0HDDOCMJRK6orTwGORt~A "The Analytics Hub is an exploratory view of indicators, used for more detailed analysis. It lets you see trends, predictions, breakdowns, and associated records for a specific indicator. The Analytics Hub replaces scorecards.") | Global and personal | | [Time series Platform Analytics data visualizations](https://www.servicenow.com/docs/NzOlE7qG8AYXGFh~yB2_jA "Show changes in data over time. Use different time series visualizations to emphasize different aspects of the data, such as trends or individual values.") | [Time series Performance Analytics widgets](https://www.servicenow.com/docs/hJ5CL48eC6GMrLKTbgjbdQ "Time series widgets show changes in an indicator score over time. Different visualizations emphasize the trend in the scores or the scores themselves, and can display one indicator or compare several indicators.") | Global | | [Dashboards in Platform Analytics](https://www.servicenow.com/docs/iJMAF9Ux0ZuxdOS4DzdjhQ "Dashboards are canvasses for organizing and sharing data visually. They contain data visualizations, filters, and other visual elements.") containing time series data visualizations that show thresholds | [Responsive dashboards](https://www.servicenow.com/docs/1mJMlP4bW~gTalmOxAAuUg "Responsive Dashboards enable you to display multiple performance analytics, reporting, and other widgets on a single screen. Use dashboards to create a story with data you can share with multiple users.") containing Time series Performance Analytics widgets that show thresholds | Global | | [Proactive analytics insights cards](https://www.servicenow.com/docs/WZLW1D6uZo9zwiJkP9lpYA "Proactive analytics automates the extraction of insights from your Performance Analytics indicators. Receive notifications on your Platform Analytics dashboards of potentially interesting changes and events in your processes.") on Platform Analytics dashboards, which show thresholds being breached | No equivalent | Global | | UI Builder pages containing time series data visualizations that show thresholds | No equivalent | Global | [Table 1. Features that show thresholds] {#pa-threshold__table_fsh_nbq_m1c} Global thresholds can also appear on Performance Analytics [time series widgets](https://www.servicenow.com/docs/hJ5CL48eC6GMrLKTbgjbdQ "Time series widgets show changes in an indicator score over time. Different visualizations emphasize the trend in the scores or the scores themselves, and can display one indicator or compare several indicators.") and [data visualizations](https://www.servicenow.com/docs/NzOlE7qG8AYXGFh~yB2_jA "Show changes in data over time. Use different time series visualizations to emphasize different aspects of the data, such as trends or individual values."). Platform Analytics dashboards can alert viewers to events related to thresholds through [proactive analytics insights cards](https://www.servicenow.com/docs/WZLW1D6uZo9zwiJkP9lpYA "Proactive analytics automates the extraction of insights from your Performance Analytics indicators. Receive notifications on your Platform Analytics dashboards of potentially interesting changes and events in your processes."). ## Create or edit a threshold {#ariaid-title2} Create a threshold to define the range of scores considered normal.{#t_CreatingThresholds__create-threshold-sd} ### Before you begin Role required: Any role for your own personal thresholds. The pa_threshold_admin role or a role containing it (pa_power_user, pa_admin, or admin) for global thresholds and for personal thresholds created by other users. ### About this task Thresholds can be set for any indicator. You can specify a breakdown and element combination and a time series aggregate that a threshold applies to. ### Procedure 1. Open KPI Details for an indicator. If you are not using Platform Analytics, open the Analytics Hub instead. 2. To limit the threshold to a subset of the scores, select a breakdown and a breakdown element. You can also select a 2nd-level breakdown and element. You can select more breakdowns if the indicator has [Data snapshots](https://www.servicenow.com/docs/PlL0lWqRKQDpLKOs6bvXqA "The Data snapshots feature in Platform Analytics allows for multiple breakdowns while analyzing your indicators (KPIs). This architecture uses a change data capture (CDC) process, which captures data changes from configurable tables that are optimized for generating scores and time series at run-time.") enabled. 3. If the threshold should apply only to a specific aggregation of the data, select a time series aggregation. 4. Click the threshold icon (![]()). The Thresholds panel opens. 5. In the Thresholds panel, select either a Global or a Personal threshold. Personal thresholds are visible only to you, although users with the admin role can edit or delete them Personal thresholds are not visible on widgets. 6. Either create a new threshold or edit or delete an existing threshold: * To create a threshold, click the plus + sign. * To edit an existing threshold, click it in the Thresholds panel. * To delete an existing threshold in the Analytics Hub , click the delete icon. ![]() To delete an existing threshold in KPI Details, open it for editing and click Delete. {#t_CreatingThresholds__choices_lgk_v1y_2nb} 7. If you are creating or editing a threshold, select the condition that triggers the threshold notification. The condition can be when the score reaches an all-time high, or when the score falls lower than a specific value. 8. Click Save. {#t_CreatingThresholds__steps_pqy_jf5_hv} ### What to do next After you create a threshold, set up threshold notifications. **Related concepts** * [KPI Details](https://www.servicenow.com/docs/kA1aApb4uy2fqoIAesWWUw "KPI Details page enables you to delve into the information inside your Performance Analytics indicators (KPIs).") ## Configure which users receive a threshold notification {#ariaid-title3} Configure which users should receive an email when a threshold is reached. ### Before you begin Role required: The pa_threshold_admin role or a role containing it (pa_power_user, pa_admin, or admin) ### About this task This procedure applies to global thresholds. Notifications for personal thresholds are sent only to the owner of the threshold. ### Procedure 1. Navigate to AllPlatform Analytics AdministrationIndicatorsIndicatorsThresholds. 2. Open a threshold. 3. In the Users related list, click Edit. 4. In the Edit Members screen, select and add members. 5. Click Save. ### What to do next Besides the notifications for each indicator, you can also send notifications with an overview of all indicators for which the threshold is reached. For more information, see [Configure threshold overview notifications](https://www.servicenow.com/docs/YkHf2izKl0gAtMUKdmtQNA#t_EnableTheOverviewNotifications "Besides the notifications for each indicator, you can also send notifications with an overview of all indicators for which the threshold is reached."). ## Configure the threshold comment {#ariaid-title4} The Check PA Thresholds job triggers the PA threshold reached comment script action, which adds a comment for the indicator that has reached the threshold. ### Before you begin Role required: admin ### About this task The comment is displayed when you open KPI Details or the Analytics Hub for the indicator. Configure the threshold comment to display different text. ### Procedure 1. Navigate to AllSystem PolicyEventsScript Actions. 2. Open PA threshold reached comment. 3. Modify the buildMessage function within the script. 4. Select Update. ## Configure threshold overview notifications {#ariaid-title5} Besides the notifications for each indicator, you can also send notifications with an overview of all indicators for which the threshold is reached. ### Before you begin Role required: admin ### About this task This procedures describes how to access the summary notification and change the users who receive the notification as well as the content of the notification. ### Procedure 1. Navigate to AllSystem PolicyEmailNotifications. 2. Select PA Thresholds Notification. 3. **Optional:** Add users or groups to the Who will receive section by clicking the lock icon for either Users or Groups and then selecting the appropriate users or groups. 4. **Optional:** Change the content of the message by modifying the Message field. 5. Click Update. **Related topics** * [Notifications](https://www.servicenow.com/docs/?context=CSHelp:Notifications-Landing) *[\>]: and then