---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Text analytics and text widgets

# Text analytics and text widgets {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Text analytics reveal any patterns that exist in user-entered text fields.  
Note:  
This feature is part of the Core UI front end. It is not supported on Platform Analytics dashboards or UI Builder pages, except to a limited extent when migrated in compatibility mode. To build Platform Analytics components, see [Data visualizations in Platform Analytics](https://www.servicenow.com/docs/31ki8ZWNSu19SjGiYRvjug "Data visualizations use graphics to show table, indicator, and other data. They combine and extend the functions of reports and Performance Analytics widgets from the Core UI, which they replace in Platform Analytics.") or [Filters in Platform Analytics](https://www.servicenow.com/docs/fQilLSCCedizcA~lGW_y7w "Filter lists and data visualizations on an inline or technical dashboard. Filter by possible data value or text, by whether the value is true or false, or by date.").

This feature is deprecated, meaning it is in maintenance mode and is no longer being augmented or changed. Only security fixes to this feature will be
addressed.

Text analytics provides visual tools for analyzing the text that
users enter in forms. The possible benefits of such analyses include early warning of customer
pain points, disclosure of fraudulent activity, and the extraction of certain entities or
concepts that are clustering in sales, incident reports, etc. The useful information in this
unstructured, qualitative data may be hidden from other tools.{#text-analytics-widgets__p_use-case-text-analysis}  
Note:  
* Text analytics is available only with licensed Performance Analytics.
* Platform Analytics data visualizations do not support text analytics.
{#text-analytics-widgets__ul_anr_1pg_vcc}

Text analysis begins with indexing the text. Text indexing is defined on
indicator sources, to allow for the reuse of a single index configuration by many indicators.{#text-analytics-widgets__p_text-indexing}  
When you set up text analytics, you decide on:

* Which fields in an indicator source to index.
* Which indicators to apply a text index configuration to.
* Which stop words to exclude from analysis.
* What phrases to search for, besides single words.
* Keywords for default filtering.
{#text-analytics-widgets__ul_omy_2jw_y1b}

When you have set up text analytics, create a widget to
visualize the text and include the widget in a dashboard.{#text-analytics-widgets__p_text-analytics-setup-postreq}