---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Solving permissions issues on a responsive dashboard

# Solving permissions issues on a responsive dashboard {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Dashboard permissions can be set in several different locations.

## Before you begin

When you find problems with permissions on responsive dashboards, you can review
permissions on the Dashboard Sharing panel, group permissions, and dashboard
properties.

Role required: dashboard_admin, pa_admin

## Procedure

* Check the permissions on the Dashboard Sharing pane.  
  The dashboard owner, users with the dashboard_admin or admin role, and users with the pa_power_user or pa_admin role who can edit the dashboard can perform this step.
* Review the permissions of the group to which the dashboard belongs.  
  Dashboard
  group permissions do not show up in the dashboard Sharing panel.
  Users with the dashboard_admin, admin, pa_power_user, or pa_admin role can perform this step.
* Compare the dashboard and dashboard group permissions.  
  If permissions are
  specified on a dashboard, the permissions on the dashboard group are overridden
  and no do not apply.
  Users with the dashboard_admin, admin, pa_power_user, or pa_admin role can perform this step.
* On the dashboard properties form, review the roles specified in the Restrict to roles field.  
  Only users with one of the
  roles specified in this field can view the dashboard.
  The dashboard owner, users with the dashboard_admin or admin role, and users with pa_power_user or pa_admin roles who can edit the dashboard can perform this step. Other users who can edit the dashboard can view this field but cannot edit it.
**Related concepts**   

* [How dashboard and dashboard group permissions interact on responsive dashboards](https://www.servicenow.com/docs/QZ4_05tvlpo1j9u73nECLA#how-dashboard-and-group-permissions-interact "Dashboard group and dashboard permissions are not additive. Depending on how permissions are defined on a dashboard, dashboard group permissions may not apply.")  
**Related tasks**   

* [Share a responsive dashboard](https://www.servicenow.com/docs/letmwoTKP_4geth8Cl1zPw "Share a dashboard with other users to create a shared view of data that you can use to collaborate. You can give other users viewing rights or both viewing and editing rights.")
* [Organize dashboards into groups](https://www.servicenow.com/docs/QZ4_05tvlpo1j9u73nECLA#t_GroupDashboards "Assign dashboards to groups so that users can find the dashboards they want more easily. Dashboard groups determine how dashboards appear in the dashboard picker when you navigate to Self-Service > Dashboards . You can also add view permissions to dashboard groups.")
* [Restrict responsive dashboard access to specific roles](https://www.servicenow.com/docs/yNcjRV6_NT_RRkc2RDiEAQ "Specify additional roles required to access the dashboard when you share a dashboard with specified users, groups, and roles. Only users who the dashboard has been shared with and who have one of the specified roles are able to access the dashboard.")

## Dashboard permissions scenarios {#ariaid-title2}

Permissions on dashboards can be complicated. If you set a permission on a dashboard
group, for example, permissions set on a dashboard within that group override it. This matrix
shows what is visible based on various combinations of permissions.  
The Dashboard permissions scenarios table uses these abbreviations:

* DB = Dashboard
* DG = Dashboard Group
* RTR = Restrict to Roles For more information, see [Restrict responsive dashboard access to specific roles](https://www.servicenow.com/docs/yNcjRV6_NT_RRkc2RDiEAQ "Specify additional roles required to access the dashboard when you share a dashboard with specified users, groups, and roles. Only users who the dashboard has been shared with and who have one of the specified roles are able to access the dashboard.").

* X = Unspecified

{#dashboard-permissions-scenarios__ul_tfj_dgv_v1b}  
Note:  
Users with admin and dashboard_admin roles have full permissions on all dashboards.
{#dashboard-permissions-scenarios__table_zrh_jfv_v1b__entry__7}

| Scenario | DG | DG Permission | DB view permission | DB edit permission | RTR | Who can view the DB? |
|-|-|-|-|-|-|-|
| No DG, no DB permissions | X | X | X | X | X | Only the owner |
| Only RTR | X | X | X | X | asset | Only the owner |
| Only DB permissions | X | X | itil | X | X | Users with the itil role |
| DB permissions and RTR | X | X | itil | X | asset | Users with both the itil AND asset roles |
| Only DG without permissions | Exists | X | X | X | X | Users with either the pa_admin role OR the pa_power_user role |
| DG without permissions and RTR | Exists | X | X | X | asset | Users with both the asset role AND either the pa_admin role OR the pa_power_user role |
| Only DG and DG permissions | Exists | itil | X | X | X | Users with either the itil role OR the pa_admin role OR the pa_power_user role |
| DG, DG permissions, and RTR | Exists | itil | X | X | asset | Users with both the asset role AND either the itil role OR the pa_admin role OR the pa_power_user role |
| DG, DG permissions, and DB permissions | Exists | itil | itil_admin | X | asset | Users with both the itil_admin role AND the asset role |
| DG, DG permissions, DB permissions, and RTR | Exists | itil | itil_admin | X | X | Users with the itil_admin role |
[Table 1. Dashboard permissions scenarios]

{#dashboard-permissions-scenarios__table_zrh_jfv_v1b}  
The default permissions for a dashboard group are pa_admin and pa_power_user. If a permission, such as itil, is specified on the dashboard group, this permission is added to the default permission. Permissions on individual dashboards override the dashboard group permission.

## Solving issue with edit permissions on responsive dashboards {#ariaid-title3}

Users with edit permissions on a responsive dashboard may also need edit permissions
on another dashboard that the tab is used in.

### Before you begin

Role required: admin

### About this task

A dashboard is shared with a user with edit permissions. On some tabs, the user cannot add widgets. When the user selects Add widgets, nothing happens. The same user is able to add widgets to other tabs
and dashboards. The cause for the problem is related to how the affected dashboard tab was
created.

### Procedure

1. Navigate to the affected dashboard.
2. From the context menu ![](), select Dashboard Properties.
3. Select Launch Dependency Assessment.  
   The results show the dashboard and all the tabs used by the dashboard.
4. Select the affected tab.
5. From the context menu ![](), choose Show Used By.  
   The result shows the dashboards where the tab appears.
6. Open the other dashboard that uses the affected tab.
7. Edit sharing permissions on that dashboard and to give edit access to the affected user.

### Result

The affected user can now edit the dashboard tab on the responsive dashboard.

## Solving issues with shared dashboards in non-global scopes {#ariaid-title4}

Dashboards in scoped applications may not be visible to non-admin
users. Non-admin users may not be able to view the dashboard or the widgets on the dashboard
don't load.

### Before you begin

Role required: admin of the associated scoped application.

### About this task

Users may see the message 'Dashboard hasn't been shared with user' or 'This dashboard
is restricted to the following roles,' without a list of roles.

### Procedure

1. Navigate to Allsys_properties.list.
2. Set the system property glide.security.scoped_administration.honor_global_acl to true.  
   If this property is already set to true, no update is necessary.
3. As application administrator, switch the scope to the scope the dashboard was created in.
4. Navigate Allsys_scoped_admin_acl_inheritance.list.
5. **Optional:** If reports have the same issue, create records for these tables:  
   * Reports \[sys_report\]
   * Report Users and Groups \[sys_report_users_groups\]
   {#solving-issues-shared-dbs-non-global-scopes__ul_f5z_bh3_w5b}
6. Create records for these tables:  
   * Dashboard \[pa_dashboards\]
   * Portal Page \[sys_portal_page\]
   * Tabs \[pa_tabs\]
   * Dashboard Permissions \[pa_dashboards_permissions\]
   {#solving-issues-shared-dbs-non-global-scopes__ul_wcc_3g3_w5b}

*[\>]: and then