---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Automated root cause analysis

# Automated root cause analysis {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Find where and why inefficiencies occur within your processes using automated root cause
analysis.
Automated root cause analysis finds why and where a particular process performance occurs. This enables you to take appropriate action to solve the root cause of the issue. You will also understand which attributes are impacting
them.  
Note:  
Automated root cause analysis is available only with more than 100 records.

Run root cause analysis from your Insights or on specific map connections within Analyst workbench.

Process owners and admins can customize automated root cause analysis to specify which fields are analysed, and optionally configure the analysis to run automatically.
* **[Configure automated root cause analysis](https://www.servicenow.com/docs/i59EUDI9CBFxfzo_Gni8aw)**   
  Configure automated root cause analysis from the process configuration record.
* **[Run automated root cause analysis reports](https://www.servicenow.com/docs/BbdMoKOFxEu~I9_JQ7kQ9g)**   
  Execute automated root cause analysis to optimize your processes.
* **[Review and interpret automated root cause analysis](https://www.servicenow.com/docs/r6mQY0nKTCYovjoDVc9Ysg)**   
  Review the analysis report and understand the root cause of performance issues. Use this information to optimize your processes.