---
sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Configure insights

# Configure insights for SPM demands in the Process Mining dashboard {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure rule definitions for demands to discover insights in the Summary and insights page.

## Before you begin

Important:  
This feature is included with the Process Mining SPM content pack, which is delivered automatically when SPM is installed on your instance. For more information, see [Automatic delivery of content packs](https://www.servicenow.com/docs/NXLuKLvy10aciHUbaN_NjQ "Starting with the Brazil release, most Process Mining content packs are delivered automatically with Process Mining and no longer require manual installation from the ServiceNow Store.").

Role required: sn_process_mining_power_user

## Procedure

1. Navigate to AllProcess MiningProcess Configurations.
2. [Configure the desired finding definitions](https://www.servicenow.com/docs/qh7BBQOeGla1b9Q74mGD3Q#view-business-findings "View key information about your business process from the Summary and insights page. See goals and performance indicators, and get insights on the improvement opportunities.").  
   The insights filters available for a demand by default are defined in the following table:

   |-|-|
   | Finding Definitions | Demands that have been approved without being qualified |
   | Finding Definitions | Demands that have been moved to the next stage without being approved |
   | Automated Finding Definitions | Rework |
   [Table 1. Demand insights for Process Mining]

   When the finding rules are updated, you can view that in the Insights section in the dashboard.
3. On the Summary and insights page, for the selected insight:  
   * To perform process analysis, select Process Analysis. You can view the Process Mining map with the applied filters.
   * To perform cluster analysis, select Cluster Analysis. Select View cluster to view the results. For more information, see [View a cluster analysis](https://www.servicenow.com/docs/JiN32q7cke1OsH13E~ynTg "When identifying an activity, connection, improvement opportunity, or route as a potential bottleneck, view clusters of keyword descriptions and assignment groups to gain insights.").
   {#configure-insights-for-spm__ul_rn5_rcz_2qb}

*[\>]: and then