---
sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Field Service Management

# Content pack for Field Service Management (FSM) {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Analyze a process for work order tasks and identify bottlenecks to minimize delays in the workflow for a better customer experience.

This content pack loads automatically when Field Service Management is installed on your instance and the relevant tables are present. For more information, see [Automatic delivery of content packs](https://www.servicenow.com/docs/NXLuKLvy10aciHUbaN_NjQ "Starting with the Brazil release, most Process Mining content packs are delivered automatically with Process Mining and no longer require manual installation from the ServiceNow Store.").

## Templates shipped with content pack {#example-po-fsm__temp-fsm}

{#example-po-fsm__id_mmn_jnb_hkc__entry__3}

| Content pack | Template name | Table |
|-|-|-|
| Field Service Management | Standard template for Work Orders | wm_order |
| Field Service Management | Standard template for Work Order Tasks | wm_task |
[ ]

{#example-po-fsm__id_mmn_jnb_hkc}

## What you get with this content pack {#example-po-fsm__value-fsm}

This content pack analyzes your work order and work order task processes. It gives you visibility into common process issues, such as:

* Work orders and tasks that take longer than expected to complete
* Rework, such as tasks that get sent back between teams
* Deviations from the expected process flow
* Work that stalls with a particular team longer than expected

## Example {#example-po-fsm__ex-fsm}

In this example, you're a process analyst in the ACME corporation where you must submit an analysis on current processes associated with work order tasks. You use Analyst workbench to access the mined processes for the
Standard template for Work Order Tasks project definition.  
You would analyze the work order process flow and suggest ways to improve the processes by using the following workflow:

1. Select Analyst workbench.
2. View standalone analysis of all the records in the process map by setting the Breakdowns list to Assignment group, and select Apply.
3. Refine the process map by selecting Refine and selecting a connection width to see the full list of metrics.

   You observe and analyze that the reason for the delay in scheduling the tasks.
4. Filter the data to view the records by selecting Show recordsView.

   You observe that most of the tasks are related to installation.
5. Add notes to the project by selecting the notes icon (![notes icon]()) and submit an analysis.

   In your notes, you suggest review the reason for higher dispatch time in the installation tasks.
{#example-po-fsm__ol_a3q_h2z_hnb}
Figure 1. Process Mining for field service work order tasks
**Related topics**   

* [Process Mining for Field Service Management](https://www.servicenow.com/docs/access?context=process-opt-fsm&version=brazil&pubname=brazil-field-service-management&ft:locale=en-US)

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