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sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

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    - brazil

ft:locale :

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ft:publication_title :

    - Brazil Platform Analytics

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---

# Explore

# Exploring Process Mining {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Process Mining to analyze and optimize business processes.  
Process Mining enables you to find answers to process improvement questions such as:

* Where is the business spending or wasting the most time?
* What's the root cause behind slow-performing processes?
* Where should the business apply automation next in its process?
* Where is the rework occurring?
* What's the estimated cost and potential savings for each activity within a process?
* How much deviation is the business seeing in its process?

{#explore-process-mining__ul_alb_wzm_bpb}  
As an analyst, you can:

* Proactively assess and improve ITSM CSM, Financial Services Operations, and HR Service Delivery processes.
* Accelerate digital transformation. Find areas of improvement and automation based on data and your best practice content.  
As a process owner, you can:

* Get visibility into processes and start collaboration.
* Assess process bottlenecks, find areas of weakness, and find potential areas to optimize.
* **[Process Mining architecture](https://www.servicenow.com/docs/0S6LM4MAMSQoVIBYIVEm7w)**   
  Understand the basic attributes of the Process Mining architecture.
* **[Key features of Process Mining](https://www.servicenow.com/docs/yLiKpviOr7C0MQWO99Ab~A)**   
  Some key features of Process Mining are listed in this topic.
* **[Evaluation projects](https://www.servicenow.com/docs/HY646Il47db_5szuFeK03w)**   
  Process Mining offers four evaluation projects to help you understand the product functionality with your own data. The Process Mining plugin (sn_po) is activated by default in all your production instances enabling you to use the evaluation projects.
* **[Process Mining workspace](https://www.servicenow.com/docs/DBPc4dsGYVvxfiXybNjnTQ)**   
  See your business processes and workflows as visualizations from the Process Mining workspace.