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sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

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ft:locale :

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ft:publication_title :

    - Brazil Platform Analytics

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---

# Working with external datasets

# Working with external datasets {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the data available outside of ServiceNow® environment in Process Mining to optimize your processes and solve business problems. To use external datasets, you must first import them into ServiceNow® environment.  
Note:  
For Process Mining for External Data subscription, please contact your account team. You can request for the purchase of this feature from ServiceNow® Store.For more information, see [Request Process Mining for external data](https://www.servicenow.com/docs/eHB7lXCEaMmPgoIUxUxiOA "Request Process Mining for external data application to import external data and work with it within ServiceNow instance.").

Importing external datasets into ServiceNow® environment lets you use Process Mining on any data without thinking about its source, thus making your life easy.

To import external datasets into ServiceNow® and create a project with it and mine it, you must do the following steps:

* [Create an audit table](https://www.servicenow.com/docs/j_MDcF5PUQ0nQ6ddo3zLQA "Create an audit table to store data. Audit table is a staging table that is created with the required columns to populate the external data.")
* [Import external data into the audit table](https://www.servicenow.com/docs/rouxZNFSWuDp9~yACOUrxw "Import external dataset into the audit table to start working with the data in Process Mining.")
* [Validate the imported data](https://www.servicenow.com/docs/x8mVyMPhyu0AqDchQq9xEQ "Verify the data that was imported and validate that the data is accurate. The success of your data mining depends on the accuracy of your imported data.")
* [Create a records table](https://www.servicenow.com/docs/bCZqdZT0tUy1j~CX~xOq5A "Create case records for the imported data as it is important for creating a project and mining it. Without a record table, a project can’t be created.")
* [Create a project and mine it](https://www.servicenow.com/docs/x191JFrujTqCTrgh4M_xLQ "Create a project with the imported external data. You must mine the project to analyze your data and improve your processes.")

{#external-dataset__ul_irr_kkd_lxb} Figure 1. External dataset architecture