---
sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Install content pack

# Install Process Mining content pack {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the content pack to copy the process configurations set for the content pack to your process configuration.

## Before you begin

Role required: sn_process_mining_power_user or sn_process_mining_admin

## Procedure

1. Navigate to WorkspacesProcess Mining Workspace.
2. On the left of the page, select the Process configurations icon (![Process configuration builder]()).
3. Select the Content pack templates tab.
4. Select Browse content packs if you want to install a content pack template.  
   Important:  
   Starting with the Brazil release, the ITSM, Customer Service Management, HR Service Delivery, SPM, Security Incident Response, and Field Service Management content packs load automatically and don't require the steps in this topic. For more information, see [Automatic delivery of content packs](https://www.servicenow.com/docs/NXLuKLvy10aciHUbaN_NjQ "Starting with the Brazil release, most Process Mining content packs are delivered automatically with Process Mining and no longer require manual installation from the ServiceNow Store."). The steps in this topic still apply to the Financial Services Operations and Telecommunications content packs.
5. Select Go to ServiceNow Store.  
6. Find the content pack you need, install it, and copy the preferences from the template.  
   You can see the table name listed under Content pack templates tab. The table that is displayed here is the one on which the content pack is based.
{#install-content-pack__steps_xwn_c4r_sdc}

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